View in EDS PDF Full Text ePub Full Text

Pragmatic Application of Service Management : The Five Anchor Approach

Saved in:
Bibliographic Details
Title: Pragmatic Application of Service Management : The Five Anchor Approach
Description: Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management – The Five Anchor Approach provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO 20000, ITIL, and CMMI-SVC.
Authors: Suzanne Van Hove, Mark Thomas
Resource Type: eBook.
Subjects: Information technology--Management
Categories: COMPUTERS / General, BUSINESS & ECONOMICS / General
Database: eBook Collection (EBSCOhost)
FullText Links:
  – Type: ebook-pdf
  – Type: ebook-epub
Text:
  Availability: 0
Header DbId: nlebk
DbLabel: eBook Collection (EBSCOhost)
An: 1437067
RelevancyScore: 1070
AccessLevel: 6
PubType: eBook
PubTypeId: ebook
PreciseRelevancyScore: 1070.4580078125
IllustrationInfo
ImageInfo – Size: thumb
  Target: https://rps2images.ebscohost.com/rpsweb/othumb?id=NL$1437067$PDF&s=r
– Size: medium
  Target: https://rps2images.ebscohost.com/rpsweb/othumb?id=NL$1437067$PDF&s=d
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Pragmatic Application of Service Management : The Five Anchor Approach
– Name: Abstract
  Label: Description
  Group: Ab
  Data: Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management – The Five Anchor Approach provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO 20000, ITIL, and CMMI-SVC.
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Suzanne+Van+Hove%22">Suzanne Van Hove</searchLink><br /><searchLink fieldCode="AR" term="%22Mark+Thomas%22">Mark Thomas</searchLink>
– Name: TypePub
  Label: Resource Type
  Group: TypPub
  Data: eBook.
– Name: Subject
  Label: Subjects
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Information+technology--Management%22">Information technology--Management</searchLink>
– Name: SubjectBISAC
  Label: Categories
  Group: Su
  Data: <searchLink fieldCode="ZK" term="%22COMPUTERS+%2F+General%22">COMPUTERS / General</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+General%22">BUSINESS & ECONOMICS / General</searchLink>
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=nlebk&AN=1437067
RecordInfo BibRecord:
  BibEntity:
    Classifications:
      – Code: 658.05
        Scheme: ddc
        Type: prePub
    Languages:
      – Code: eng
        Text: English
    Subjects:
      – SubjectFull: Information technology--Management
        Type: general
    Titles:
      – TitleFull: Pragmatic Application of Service Management : The Five Anchor Approach
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Suzanne Van Hove
      – PersonEntity:
          Name:
            NameFull: Mark Thomas
      – PersonEntity:
          Name:
            NameFull: Suzanne Van Hove
      – PersonEntity:
          Name:
            NameFull: Mark Thomas
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2016
            – D: 02
              M: 06
              Type: profile
              Y: 2022
          Identifiers:
            – Type: isbn-print
              Value: 9781849288750
            – Type: isbn-electronic
              Value: 9781849288767
            – Type: isbn-electronic
              Value: 9781849288774
          Titles:
            – TitleFull: Pragmatic Application of Service Management : The Five Anchor Approach
              Type: main
ResultId 1