View in EDS PDF Full Text

Service Automation Framework

Saved in:
Bibliographic Details
Title: Service Automation Framework
Description: Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like'your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.
Authors: Jan Willem Middelburg
Resource Type: eBook.
Subjects: Service industries--Automation, Service industries--Management, Automatic control
Categories: EDUCATION / General, ARCHITECTURE / Project Management, ARCHITECTURE / Codes & Standards, BUSINESS & ECONOMICS / General, BUSINESS & ECONOMICS / Development / Business Development, BUSINESS & ECONOMICS / Finance / General, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Sales & Selling / General, BUSINESS & ECONOMICS / Training, BUSINESS & ECONOMICS / Project Management, COMPUTERS / Information Technology, COMPUTERS / Programming / General, COMPUTERS / Software Development & Engineering / General, EDUCATION / Reference, EDUCATION / Teaching / General, EDUCATION / Teaching / Subjects / Science & Technology, EDUCATION / Organizations & Institutions, TECHNOLOGY & ENGINEERING / Project Management, EDUCATION / Teacher Training & Certification, EDUCATION / Vocational & Technical, EDUCATION / Standards (incl. Common Core)
Database: eBook Collection (EBSCOhost)
FullText Links:
  – Type: ebook-pdf
Text:
  Availability: 0
Header DbId: nlebk
DbLabel: eBook Collection (EBSCOhost)
An: 1817210
RelevancyScore: 1077
AccessLevel: 6
PubType: eBook
PubTypeId: ebook
PreciseRelevancyScore: 1077.00524902344
IllustrationInfo
ImageInfo – Size: thumb
  Target: https://rps2images.ebscohost.com/rpsweb/othumb?id=NL$1817210$PDF&s=r
– Size: medium
  Target: https://rps2images.ebscohost.com/rpsweb/othumb?id=NL$1817210$PDF&s=d
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Service Automation Framework
– Name: Abstract
  Label: Description
  Group: Ab
  Data: Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like'your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Jan+Willem+Middelburg%22">Jan Willem Middelburg</searchLink>
– Name: TypePub
  Label: Resource Type
  Group: TypPub
  Data: eBook.
– Name: Subject
  Label: Subjects
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Service+industries--Automation%22">Service industries--Automation</searchLink><br /><searchLink fieldCode="DE" term="%22Service+industries--Management%22">Service industries--Management</searchLink><br /><searchLink fieldCode="DE" term="%22Automatic+control%22">Automatic control</searchLink>
– Name: SubjectBISAC
  Label: Categories
  Group: Su
  Data: <searchLink fieldCode="ZK" term="%22EDUCATION+%2F+General%22">EDUCATION / General</searchLink><br /><searchLink fieldCode="ZK" term="%22ARCHITECTURE+%2F+Project+Management%22">ARCHITECTURE / Project Management</searchLink><br /><searchLink fieldCode="ZK" term="%22ARCHITECTURE+%2F+Codes+%26+Standards%22">ARCHITECTURE / Codes & Standards</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+General%22">BUSINESS & ECONOMICS / General</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Development+%2F+Business+Development%22">BUSINESS & ECONOMICS / Development / Business Development</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Finance+%2F+General%22">BUSINESS & ECONOMICS / Finance / General</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Management%22">BUSINESS & ECONOMICS / Management</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Sales+%26+Selling+%2F+General%22">BUSINESS & ECONOMICS / Sales & Selling / General</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Training%22">BUSINESS & ECONOMICS / Training</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Project+Management%22">BUSINESS & ECONOMICS / Project Management</searchLink><br /><searchLink fieldCode="ZK" term="%22COMPUTERS+%2F+Information+Technology%22">COMPUTERS / Information Technology</searchLink><br /><searchLink fieldCode="ZK" term="%22COMPUTERS+%2F+Programming+%2F+General%22">COMPUTERS / Programming / General</searchLink><br /><searchLink fieldCode="ZK" term="%22COMPUTERS+%2F+Software+Development+%26+Engineering+%2F+General%22">COMPUTERS / Software Development & Engineering / General</searchLink><br /><searchLink fieldCode="ZK" term="%22EDUCATION+%2F+Reference%22">EDUCATION / Reference</searchLink><br /><searchLink fieldCode="ZK" term="%22EDUCATION+%2F+Teaching+%2F+General%22">EDUCATION / Teaching / General</searchLink><br /><searchLink fieldCode="ZK" term="%22EDUCATION+%2F+Teaching+%2F+Subjects+%2F+Science+%26+Technology%22">EDUCATION / Teaching / Subjects / Science & Technology</searchLink><br /><searchLink fieldCode="ZK" term="%22EDUCATION+%2F+Organizations+%26+Institutions%22">EDUCATION / Organizations & Institutions</searchLink><br /><searchLink fieldCode="ZK" term="%22TECHNOLOGY+%26+ENGINEERING+%2F+Project+Management%22">TECHNOLOGY & ENGINEERING / Project Management</searchLink><br /><searchLink fieldCode="ZK" term="%22EDUCATION+%2F+Teacher+Training+%26+Certification%22">EDUCATION / Teacher Training & Certification</searchLink><br /><searchLink fieldCode="ZK" term="%22EDUCATION+%2F+Vocational+%26+Technical%22">EDUCATION / Vocational & Technical</searchLink><br /><searchLink fieldCode="ZK" term="%22EDUCATION+%2F+Standards+%28incl%2E+Common+Core%29%22">EDUCATION / Standards (incl. Common Core)</searchLink>
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=nlebk&AN=1817210
RecordInfo BibRecord:
  BibEntity:
    Classifications:
      – Code: 658.8
        Scheme: ddc
        Type: prePub
    Languages:
      – Code: eng
        Text: English
    Subjects:
      – SubjectFull: Service industries--Automation
        Type: general
      – SubjectFull: Service industries--Management
        Type: general
      – SubjectFull: Automatic control
        Type: general
    Titles:
      – TitleFull: Service Automation Framework
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Jan Willem Middelburg
      – PersonEntity:
          Name:
            NameFull: Jan Willem Middelburg
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2017
            – D: 02
              M: 10
              Type: profile
              Y: 2018
          Identifiers:
            – Type: isbn-print
              Value: 9789401800624
            – Type: isbn-electronic
              Value: 9789401800631
          Titles:
            – TitleFull: Service Automation Framework
              Type: main
ResultId 1