Achieving Customer Experience Excellence Through a Quality Management System
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| Title: | Achieving Customer Experience Excellence Through a Quality Management System |
|---|---|
| Description: | For the past decade, process validation issues ranked within the top six of Food and Drug Administration (FDA) form 483 observation findings issued each year. This poses a substantial problem for the medical device industry and is the reason why the authors wanted to write this book. The authors will share their collective knowledge: to help organizations improve patient safety and increase profitability while maintaining a state of compliance with regulations and standards. This book was written to assist quality technicians, engineers, managers, and others that need to plan, conduct, and monitor validation activities. To that end, the intent of this book is to provide the quality professional working in virtually any industry a quick, convenient, and comprehensive guide to properly conducting process validations that meet regulatory and certification requirements. It provides an introduction and background to the requirements necessary to perform process validations that will comply with regulatory and certification body requirements. |
| Authors: | Alka Jarvis, Luis Morales, Ulka Ranadive |
| Resource Type: | eBook. |
| Subjects: | Quality control, Industrial management, Customer services--Quality control |
| Categories: | BUSINESS & ECONOMICS / Quality Control, BUSINESS & ECONOMICS / Customer Relations, BUSINESS & ECONOMICS / Total Quality Management |
| Database: | eBook Collection (EBSCOhost) |
| FullText | Links: – Type: ebook-pdf – Type: ebook-epub Text: Availability: 0 |
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| Header | DbId: nlebk DbLabel: eBook Collection (EBSCOhost) An: 2529775 RelevancyScore: 1070 AccessLevel: 6 PubType: eBook PubTypeId: ebook PreciseRelevancyScore: 1070.4580078125 |
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| Items | – Name: Title Label: Title Group: Ti Data: Achieving Customer Experience Excellence Through a Quality Management System – Name: Abstract Label: Description Group: Ab Data: For the past decade, process validation issues ranked within the top six of Food and Drug Administration (FDA) form 483 observation findings issued each year. This poses a substantial problem for the medical device industry and is the reason why the authors wanted to write this book. The authors will share their collective knowledge: to help organizations improve patient safety and increase profitability while maintaining a state of compliance with regulations and standards. This book was written to assist quality technicians, engineers, managers, and others that need to plan, conduct, and monitor validation activities. To that end, the intent of this book is to provide the quality professional working in virtually any industry a quick, convenient, and comprehensive guide to properly conducting process validations that meet regulatory and certification requirements. It provides an introduction and background to the requirements necessary to perform process validations that will comply with regulatory and certification body requirements. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Alka+Jarvis%22">Alka Jarvis</searchLink><br /><searchLink fieldCode="AR" term="%22Luis+Morales%22">Luis Morales</searchLink><br /><searchLink fieldCode="AR" term="%22Ulka+Ranadive%22">Ulka Ranadive</searchLink> – Name: TypePub Label: Resource Type Group: TypPub Data: eBook. – Name: Subject Label: Subjects Group: Su Data: <searchLink fieldCode="DE" term="%22Quality+control%22">Quality control</searchLink><br /><searchLink fieldCode="DE" term="%22Industrial+management%22">Industrial management</searchLink><br /><searchLink fieldCode="DE" term="%22Customer+services--Quality+control%22">Customer services--Quality control</searchLink> – Name: SubjectBISAC Label: Categories Group: Su Data: <searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Quality+Control%22">BUSINESS & ECONOMICS / Quality Control</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Customer+Relations%22">BUSINESS & ECONOMICS / Customer Relations</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Total+Quality+Management%22">BUSINESS & ECONOMICS / Total Quality Management</searchLink> |
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| RecordInfo | BibRecord: BibEntity: Classifications: – Code: 658.4013011 Scheme: ddc Type: prePub Languages: – Code: eng Text: English Subjects: – SubjectFull: Quality control Type: general – SubjectFull: Industrial management Type: general – SubjectFull: Customer services--Quality control Type: general Titles: – TitleFull: Achieving Customer Experience Excellence Through a Quality Management System Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Alka Jarvis – PersonEntity: Name: NameFull: Luis Morales – PersonEntity: Name: NameFull: Ulka Ranadive – PersonEntity: Name: NameFull: Alka Jarvis – PersonEntity: Name: NameFull: Luis Morales – PersonEntity: Name: NameFull: Ulka Ranadive IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 01 Type: published Y: 2016 – D: 28 M: 08 Type: profile Y: 2020 Identifiers: – Type: isbn-print Value: 9780873899352 – Type: isbn-electronic Value: 9781953079671 – Type: isbn-electronic Value: 9781953079688 Titles: – TitleFull: Achieving Customer Experience Excellence Through a Quality Management System Type: main |
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