View in EDS PDF Full Text ePub Full Text

ITIL® 4 Drive Stakeholder Value (DSV) : Your Companion to the ITIL 4 Managing Professional DSV Certification

Saved in:
Bibliographic Details
Title: ITIL® 4 Drive Stakeholder Value (DSV) : Your Companion to the ITIL 4 Managing Professional DSV Certification
Description: ITIL® 4 Drive Stakeholder Value (DSV) If you've achieved your ITIL 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and partners, and how demand is converted into value via IT-enabled services. DSV is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to build effective relationships across the SVS. An excellent supplement to any ITIL 4 DSV training course The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value Managing Professional syllabus. It provides students with the information they need to pass the DSV exam, and help them become a successful practitioner. This book is suitable for ITIL v3 Experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles. The guide focuses on: The customer journey; Fostering stakeholder relationships; How to: shape demand and define service offerings, and align expectations and agree service details; Onboarding and offboarding; Continual value co-creation; Realising and validating service value; and Exam preparation. A useful tool throughout your career In addition to being an essential study aid, the author — a seasoned ITSM professional — also provides additional guidance throughout the book, which you can lean on once your training and exam are over. The book includes her own practical experience, from which she gives advice, and points to think about along the way, so that you can refer back to this book for years to come – long after you've passed your exam. ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Authors: Claire Agutter
Resource Type: eBook.
Subjects: Information technology projects--Management--Examinations--Study guides, Information technology--Management--Examinations--Study guides, ITIL (Information technology management standard)--Examinations--Study guides
Categories: COMPUTERS / Networking / General, BUSINESS & ECONOMICS / Project Management
Database: eBook Collection (EBSCOhost)
FullText Links:
  – Type: ebook-pdf
  – Type: ebook-epub
Text:
  Availability: 0
Header DbId: nlebk
DbLabel: eBook Collection (EBSCOhost)
An: 3146683
RelevancyScore: 1110
AccessLevel: 6
PubType: eBook
PubTypeId: ebook
PreciseRelevancyScore: 1109.74133300781
IllustrationInfo
ImageInfo – Size: thumb
  Target: https://rps2images.ebscohost.com/rpsweb/othumb?id=NL$3146683$PDF&s=r
– Size: medium
  Target: https://rps2images.ebscohost.com/rpsweb/othumb?id=NL$3146683$PDF&s=d
Items – Name: Title
  Label: Title
  Group: Ti
  Data: ITIL® 4 Drive Stakeholder Value (DSV) : Your Companion to the ITIL 4 Managing Professional DSV Certification
– Name: Abstract
  Label: Description
  Group: Ab
  Data: ITIL® 4 Drive Stakeholder Value (DSV) If you've achieved your ITIL 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and partners, and how demand is converted into value via IT-enabled services. DSV is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to build effective relationships across the SVS. An excellent supplement to any ITIL 4 DSV training course The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value Managing Professional syllabus. It provides students with the information they need to pass the DSV exam, and help them become a successful practitioner. This book is suitable for ITIL v3 Experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles. The guide focuses on: The customer journey; Fostering stakeholder relationships; How to: shape demand and define service offerings, and align expectations and agree service details; Onboarding and offboarding; Continual value co-creation; Realising and validating service value; and Exam preparation. A useful tool throughout your career In addition to being an essential study aid, the author — a seasoned ITSM professional — also provides additional guidance throughout the book, which you can lean on once your training and exam are over. The book includes her own practical experience, from which she gives advice, and points to think about along the way, so that you can refer back to this book for years to come – long after you've passed your exam. ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Claire+Agutter%22">Claire Agutter</searchLink>
– Name: TypePub
  Label: Resource Type
  Group: TypPub
  Data: eBook.
– Name: Subject
  Label: Subjects
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Information+technology+projects--Management--Examinations--Study+guides%22">Information technology projects--Management--Examinations--Study guides</searchLink><br /><searchLink fieldCode="DE" term="%22Information+technology--Management--Examinations--Study+guides%22">Information technology--Management--Examinations--Study guides</searchLink><br /><searchLink fieldCode="DE" term="%22ITIL+%28Information+technology+management+standard%29--Examinations--Study+guides%22">ITIL (Information technology management standard)--Examinations--Study guides</searchLink>
– Name: SubjectBISAC
  Label: Categories
  Group: Su
  Data: <searchLink fieldCode="ZK" term="%22COMPUTERS+%2F+Networking+%2F+General%22">COMPUTERS / Networking / General</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Project+Management%22">BUSINESS & ECONOMICS / Project Management</searchLink>
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=nlebk&AN=3146683
RecordInfo BibRecord:
  BibEntity:
    Classifications:
      – Code: 658.4038076
        Scheme: ddc
        Type: prePub
    Languages:
      – Code: eng
        Text: English
    Subjects:
      – SubjectFull: Information technology projects--Management--Examinations--Study guides
        Type: general
      – SubjectFull: Information technology--Management--Examinations--Study guides
        Type: general
      – SubjectFull: ITIL (Information technology management standard)--Examinations--Study guides
        Type: general
    Titles:
      – TitleFull: ITIL® 4 Drive Stakeholder Value (DSV) : Your Companion to the ITIL 4 Managing Professional DSV Certification
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Claire Agutter
      – PersonEntity:
          Name:
            NameFull: Claire Agutter
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2022
            – D: 10
              M: 03
              Type: profile
              Y: 2022
          Identifiers:
            – Type: isbn-print
              Value: 9781787783515
            – Type: isbn-electronic
              Value: 9781787783522
            – Type: isbn-electronic
              Value: 9781787783539
            – Type: isbn-electronic
              Value: 9781787783546
          Titles:
            – TitleFull: ITIL® 4 Drive Stakeholder Value (DSV) : Your Companion to the ITIL 4 Managing Professional DSV Certification
              Type: main
ResultId 1