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Conversational UX Design : A Practitioner's Guide to the Natural Conversation Framework

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Title: Conversational UX Design : A Practitioner's Guide to the Natural Conversation Framework
Description: With recent advances in natural language understanding techniques and far-field microphone arrays, natural language interfaces, such as voice assistants and chatbots, are emerging as a popular new way to interact with computers. They have made their way out of the industry research labs and into the pockets, desktops, cars and living rooms of the general public. But although such interfaces recognize bits of natural language, and even voice input, they generally lack conversational competence, or the ability to engage in natural conversation. Today's platforms provide sophisticated tools for analyzing language and retrieving knowledge, but they fail to provide adequate support for modeling interaction. The user experience (UX) designer or software developer must figure out how a human conversation is organized, usually relying on commonsense rather than on formal knowledge. Fortunately, practitioners can rely on conversation science. This book adapts formal knowledge from the field of Conversation Analysis (CA) to the design of natural language interfaces. It outlines the Natural Conversation Framework (NCF), developed at IBM Research, a systematic framework for designing interfaces that work like natural conversation. The NCF consists of four main components: 1) an interaction model of “expandable sequences,” 2) a corresponding content format, 3) a pattern language with 100 generic UX patterns and 4) a navigation method of six basic user actions. The authors introduce UX designers to a new way of thinking about user experience design in the context of conversational interfaces, including a new vocabulary, new principles and new interaction patterns. User experience designers and graduate students in the HCI field as well as developers and conversation analysis students should find this book of interest.
Authors: Robert J. Moore, Raphael Arar
Resource Type: eBook.
Subjects: Human-computer interaction, Natural language processing (Computer science), User interfaces (Computer systems)
Categories: COMPUTERS / Human-Computer Interaction (HCI), COMPUTERS / Artificial Intelligence / Natural Language Processing, COMPUTERS / Software Development & Engineering / General
Database: eBook Collection (EBSCOhost)
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  Data: With recent advances in natural language understanding techniques and far-field microphone arrays, natural language interfaces, such as voice assistants and chatbots, are emerging as a popular new way to interact with computers. They have made their way out of the industry research labs and into the pockets, desktops, cars and living rooms of the general public. But although such interfaces recognize bits of natural language, and even voice input, they generally lack conversational competence, or the ability to engage in natural conversation. Today's platforms provide sophisticated tools for analyzing language and retrieving knowledge, but they fail to provide adequate support for modeling interaction. The user experience (UX) designer or software developer must figure out how a human conversation is organized, usually relying on commonsense rather than on formal knowledge. Fortunately, practitioners can rely on conversation science. This book adapts formal knowledge from the field of Conversation Analysis (CA) to the design of natural language interfaces. It outlines the Natural Conversation Framework (NCF), developed at IBM Research, a systematic framework for designing interfaces that work like natural conversation. The NCF consists of four main components: 1) an interaction model of “expandable sequences,” 2) a corresponding content format, 3) a pattern language with 100 generic UX patterns and 4) a navigation method of six basic user actions. The authors introduce UX designers to a new way of thinking about user experience design in the context of conversational interfaces, including a new vocabulary, new principles and new interaction patterns. User experience designers and graduate students in the HCI field as well as developers and conversation analysis students should find this book of interest.
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      – Code: 004.019
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        Type: prePub
    Languages:
      – Code: eng
        Text: English
    Subjects:
      – SubjectFull: Human-computer interaction
        Type: general
      – SubjectFull: Natural language processing (Computer science)
        Type: general
      – SubjectFull: User interfaces (Computer systems)
        Type: general
    Titles:
      – TitleFull: Conversational UX Design : A Practitioner's Guide to the Natural Conversation Framework
        Type: main
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            NameFull: Robert J. Moore
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            NameFull: Raphael Arar
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            NameFull: Robert J. Moore
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          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2019
            – D: 08
              M: 12
              Type: profile
              Y: 2022
          Identifiers:
            – Type: isbn-print
              Value: 9781450363020
            – Type: isbn-electronic
              Value: 9781450363044
            – Type: isbn-electronic
              Value: 9781450363037
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            – TitleFull: Conversational UX Design : A Practitioner's Guide to the Natural Conversation Framework
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