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Responding to Rapid Change in Libraries : A User Experience Approach

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Title: Responding to Rapid Change in Libraries : A User Experience Approach
Description: In the face of rapid change and an ever-widening constellation of challenges, it's crucial for library leaders to pull back to the question of “why?” Plotting a sustainable way forward depends upon recommitting ourselves to our underlying values, such as customer service and community-building, while fostering the improvements that change makes possible. With passion, patience, and fortitude, libraries can stride confidently into the future. In this book, noted speakers and consultants Bignoli and Stara speak directly to library directors, managers, administrators, and technology staff, offering concrete guidance on setting or resetting strategic priorities. Taking an interconnected and specific approach to planning for and strengthening the library environment as a whole, their book discusses why libraries should embrace change as a fundamental part of library life; explores how to harness rapid change to provide more responsive, user-centered library service; addresses the ways in which libraries straddle the physical and the digital, in areas such as service provision and collections, illuminating how they overlap and can be improved using similar philosophies; presents both a comprehensive overview of library technologies as well as related team and change management advice, all grounded in user experience principles; shows how the concepts of sustainability and flexibility apply to physical space planning and design, from furniture selection and arrangement to infrastructure; and provides sound guidance on project management, problem solving, preparing for future challenges, personal reflection and self-care, and other leadership topics.
Authors: Callan Bignoli, Lauren Stara
Resource Type: eBook.
Subjects: Libraries--Information technology--United States, Public libraries--United States--Administration, Public services (Libraries)--United States, Libraries--Customer services--United States, Organizational change--United States, Librarians--United States--Attitudes
Categories: LANGUAGE ARTS & DISCIPLINES / General, LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General
Database: eBook Collection (EBSCOhost)
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  Data: In the face of rapid change and an ever-widening constellation of challenges, it's crucial for library leaders to pull back to the question of “why?” Plotting a sustainable way forward depends upon recommitting ourselves to our underlying values, such as customer service and community-building, while fostering the improvements that change makes possible. With passion, patience, and fortitude, libraries can stride confidently into the future. In this book, noted speakers and consultants Bignoli and Stara speak directly to library directors, managers, administrators, and technology staff, offering concrete guidance on setting or resetting strategic priorities. Taking an interconnected and specific approach to planning for and strengthening the library environment as a whole, their book discusses why libraries should embrace change as a fundamental part of library life; explores how to harness rapid change to provide more responsive, user-centered library service; addresses the ways in which libraries straddle the physical and the digital, in areas such as service provision and collections, illuminating how they overlap and can be improved using similar philosophies; presents both a comprehensive overview of library technologies as well as related team and change management advice, all grounded in user experience principles; shows how the concepts of sustainability and flexibility apply to physical space planning and design, from furniture selection and arrangement to infrastructure; and provides sound guidance on project management, problem solving, preparing for future challenges, personal reflection and self-care, and other leadership topics.
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  Data: <searchLink fieldCode="AR" term="%22Callan+Bignoli%22">Callan Bignoli</searchLink><br /><searchLink fieldCode="AR" term="%22Lauren+Stara%22">Lauren Stara</searchLink>
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      – Code: 027
        Scheme: ddc
        Type: prePub
    Languages:
      – Code: eng
        Text: English
    Subjects:
      – SubjectFull: Libraries--Information technology--United States
        Type: general
      – SubjectFull: Public libraries--United States--Administration
        Type: general
      – SubjectFull: Public services (Libraries)--United States
        Type: general
      – SubjectFull: Libraries--Customer services--United States
        Type: general
      – SubjectFull: Organizational change--United States
        Type: general
      – SubjectFull: Librarians--United States--Attitudes
        Type: general
    Titles:
      – TitleFull: Responding to Rapid Change in Libraries : A User Experience Approach
        Type: main
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      – PersonEntity:
          Name:
            NameFull: Callan Bignoli
      – PersonEntity:
          Name:
            NameFull: Lauren Stara
      – PersonEntity:
          Name:
            NameFull: Callan Bignoli
      – PersonEntity:
          Name:
            NameFull: Lauren Stara
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2020
            – D: 04
              M: 08
              Type: profile
              Y: 2023
          Identifiers:
            – Type: isbn-print
              Value: 9780838948354
            – Type: isbn-electronic
              Value: 9780838948385
          Titles:
            – TitleFull: Responding to Rapid Change in Libraries : A User Experience Approach
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