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Making Work Visible : Ethnographically Grounded Case Studies of Work Practice

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Title: Making Work Visible : Ethnographically Grounded Case Studies of Work Practice
Description: In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It uses detailed case studies showing how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 Xerox initiative to transfer knowledge about conducting ethnographically grounded work practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves.
Authors: Margaret H. Szymanski, Jack Whalen
Resource Type: eBook.
Subjects: Work--Social aspects--Case studies, Organizational learning--Case studies, Knowledge management--Case studies, Human engineering--Case studies
Categories: BUSINESS & ECONOMICS / Labor / General, POLITICAL SCIENCE / Labor & Industrial Relations
Database: eBook Collection (EBSCOhost)
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  – Type: ebook-pdf
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  Availability: 0
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DbLabel: eBook Collection (EBSCOhost)
An: 366156
RelevancyScore: 1038
AccessLevel: 6
PubType: eBook
PubTypeId: ebook
PreciseRelevancyScore: 1037.72192382813
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  Data: Making Work Visible : Ethnographically Grounded Case Studies of Work Practice
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  Data: In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It uses detailed case studies showing how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 Xerox initiative to transfer knowledge about conducting ethnographically grounded work practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves.
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RecordInfo BibRecord:
  BibEntity:
    Classifications:
      – Code: 331.256
        Scheme: ddc
        Type: prePub
    Languages:
      – Code: eng
        Text: English
    Subjects:
      – SubjectFull: Work--Social aspects--Case studies
        Type: general
      – SubjectFull: Organizational learning--Case studies
        Type: general
      – SubjectFull: Knowledge management--Case studies
        Type: general
      – SubjectFull: Human engineering--Case studies
        Type: general
    Titles:
      – TitleFull: Making Work Visible : Ethnographically Grounded Case Studies of Work Practice
        Type: main
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          Name:
            NameFull: Margaret H. Szymanski
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            NameFull: Jack Whalen
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            NameFull: Margaret H. Szymanski
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            NameFull: Jack Whalen
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          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2011
            – D: 04
              M: 02
              Type: profile
              Y: 2014
          Identifiers:
            – Type: isbn-print
              Value: 9780521190725
            – Type: isbn-electronic
              Value: 9781139077743
          Titles:
            – TitleFull: Making Work Visible : Ethnographically Grounded Case Studies of Work Practice
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