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XLA® Pocketbook

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Title: XLA® Pocketbook
Description: Xperience Level Agreement (XLA)® is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is “No Waste”, ITIL is “No Chaos”, Agile is “No Delay”, and XLA is “No Frustration.” XLA® fosters curiosity, empathy, and courage to be customer-centric. This pocketbook explains the XLA framework and its practical use. We added a glossary to ensure we are all on the same page. This book is for those with an open mindset in IT, tech, outsourcing, and digital transformation. Tech can drive us crazy and delight us. The omnipresence of digital technology underlines the need for Experience Management (XM). XM is the discipline of designing, measuring and improving the experiences provided to customers, employees, and other stakeholders.
Authors: XLA Consortium
Resource Type: eBook.
Categories: EDUCATION / General, ARCHITECTURE / Codes & Standards, BUSINESS & ECONOMICS / General, BUSINESS & ECONOMICS / Finance / General, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Sales & Selling / General, BUSINESS & ECONOMICS / Training, BUSINESS & ECONOMICS / Project Management, BUSINESS & ECONOMICS / Outsourcing, COMPUTERS / Information Technology, COMPUTERS / Programming / General, EDUCATION / Schools / Levels / Higher, EDUCATION / Reference, EDUCATION / Statistics, EDUCATION / Teaching / General, REFERENCE / General, TECHNOLOGY & ENGINEERING / Project Management, BUSINESS & ECONOMICS / Corporate Governance, EDUCATION / Teacher Training & Certification, EDUCATION / Vocational & Technical, EDUCATION / Standards (incl. Common Core)
Database: eBook Collection (EBSCOhost)
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  Data: Xperience Level Agreement (XLA)® is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is “No Waste”, ITIL is “No Chaos”, Agile is “No Delay”, and XLA is “No Frustration.” XLA® fosters curiosity, empathy, and courage to be customer-centric. This pocketbook explains the XLA framework and its practical use. We added a glossary to ensure we are all on the same page. This book is for those with an open mindset in IT, tech, outsourcing, and digital transformation. Tech can drive us crazy and delight us. The omnipresence of digital technology underlines the need for Experience Management (XM). XM is the discipline of designing, measuring and improving the experiences provided to customers, employees, and other stakeholders.
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RecordInfo BibRecord:
  BibEntity:
    Languages:
      – Code: eng
        Text: English
    Titles:
      – TitleFull: XLA® Pocketbook
        Type: main
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          Name:
            NameFull: XLA Consortium
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          Name:
            NameFull: XLA Consortium
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          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2023
          Identifiers:
            – Type: isbn-print
              Value: 9789401810005
            – Type: isbn-electronic
              Value: 9789401810012
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              Value: 9789401810029
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