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Reading and Writing in the Global Workplace : Gender, Literacy, and Outsourcing in Ghana

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Title: Reading and Writing in the Global Workplace : Gender, Literacy, and Outsourcing in Ghana
Description: Reading and Writing in the Global Workplace: Gender, Literacy, and Outsourcing in Ghana by Beatrice Quarshie Smithexplores the conditions that underlie the outsourcing of US data-processing work in Ghana. Here Beatrice Quarshie Smith describes the convergence and interplay of at least four different socio-economic forces: (1) the digital and satellite technology enabling virtual environments for global outsourced data-processing; (2) the historical development of Ghana as a politically-stable Anglophone society with a relatively strong tradition of public education; (3) the neoliberal economic restructuring policies advanced by the World Bank and the International Monetary Fund; and (4) the ready availability of women seeking to enter the formal wage economy either to seek independence from their roles within traditional families, or in order to support their families. The author's comparative study of two distinctly different workplaces reveals significant insights about problems of organizational hierarchy and management-employee relations in the cross-cultural environments of out-sourced business and IT process work. Through extensive interviews, the book sheds light on the educational backgrounds, day-to-day struggles, fears, and aspirations of the workers. Quarshie Smith develops this multi-faceted analysis with keen insights into the representational limitations and ethical responsibilities of the researcher. This pioneering study about outsourced data-processing work in West Africa opens up a new area for research and offers a fresh perspective from which to consider outsourcing in other regions of the globe.
Authors: Beatrice Quarshie Smith
Resource Type: eBook.
Subjects: Globalization--Economic aspects--Ghana, Women--Employment--Effect of technological innovations on--Ghana, Offshore outsourcing--Ghana, Information technology--Economic aspects--Ghana
Categories: SOCIAL SCIENCE / Anthropology / Cultural & Social, EDUCATION / Organizations & Institutions, HISTORY / Africa / General, LANGUAGE ARTS & DISCIPLINES / Literacy, POLITICAL SCIENCE / World / African
Database: eBook Collection (EBSCOhost)
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  Availability: 0
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PubType: eBook
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  Data: Reading and Writing in the Global Workplace: Gender, Literacy, and Outsourcing in Ghana by Beatrice Quarshie Smithexplores the conditions that underlie the outsourcing of US data-processing work in Ghana. Here Beatrice Quarshie Smith describes the convergence and interplay of at least four different socio-economic forces: (1) the digital and satellite technology enabling virtual environments for global outsourced data-processing; (2) the historical development of Ghana as a politically-stable Anglophone society with a relatively strong tradition of public education; (3) the neoliberal economic restructuring policies advanced by the World Bank and the International Monetary Fund; and (4) the ready availability of women seeking to enter the formal wage economy either to seek independence from their roles within traditional families, or in order to support their families. The author's comparative study of two distinctly different workplaces reveals significant insights about problems of organizational hierarchy and management-employee relations in the cross-cultural environments of out-sourced business and IT process work. Through extensive interviews, the book sheds light on the educational backgrounds, day-to-day struggles, fears, and aspirations of the workers. Quarshie Smith develops this multi-faceted analysis with keen insights into the representational limitations and ethical responsibilities of the researcher. This pioneering study about outsourced data-processing work in West Africa opens up a new area for research and offers a fresh perspective from which to consider outsourcing in other regions of the globe.
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RecordInfo BibRecord:
  BibEntity:
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      – Code: 331.48165109667
        Scheme: ddc
        Type: prePub
    Languages:
      – Code: eng
        Text: English
    Subjects:
      – SubjectFull: Globalization--Economic aspects--Ghana
        Type: general
      – SubjectFull: Women--Employment--Effect of technological innovations on--Ghana
        Type: general
      – SubjectFull: Offshore outsourcing--Ghana
        Type: general
      – SubjectFull: Information technology--Economic aspects--Ghana
        Type: general
    Titles:
      – TitleFull: Reading and Writing in the Global Workplace : Gender, Literacy, and Outsourcing in Ghana
        Type: main
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      – PersonEntity:
          Name:
            NameFull: Beatrice Quarshie Smith
      – PersonEntity:
          Name:
            NameFull: Beatrice Quarshie Smith
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          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2012
            – D: 04
              M: 02
              Type: profile
              Y: 2014
          Identifiers:
            – Type: isbn-print
              Value: 9780739137840
            – Type: isbn-electronic
              Value: 9780739137864
            – Type: isbn-electronic
              Value: 9798216347439
          Titles:
            – TitleFull: Reading and Writing in the Global Workplace : Gender, Literacy, and Outsourcing in Ghana
              Type: main
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