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Everything You Need to Know About Customer Service Excellence

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Title: Everything You Need to Know About Customer Service Excellence
Description: 'Customer Service'has been a buzzword (or even a catch phrase) for quite some time. There might even be occasions when employees think that if they aren't being rude to customers then their actions are effective enough and they are providing ample customer service. However,'good enough'is insufficient in the highly competitive, customer service-oriented business world. Given the current state of our global economy, companies must find a way to attract new customers and retain the existing ones. Plus, attention must be given to internal customers - your vendors, your suppliers, and (most importantly) your coworkers and peers around you. Neglecting your customer service, whether it impacts external or internal customers, is extremely detrimental to a successful organization.
Authors: Barbee, Aaron
Resource Type: eBook.
Subjects: Customer services
Categories: BUSINESS & ECONOMICS / Organizational Behavior, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Management Science, BUSINESS & ECONOMICS / Industrial Management
Database: eBook Collection (EBSCOhost)
FullText Links:
  – Type: ebook-pdf
Text:
  Availability: 0
Header DbId: nlebk
DbLabel: eBook Collection (EBSCOhost)
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RelevancyScore: 1038
AccessLevel: 6
PubType: eBook
PubTypeId: ebook
PreciseRelevancyScore: 1037.72192382813
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  Data: Everything You Need to Know About Customer Service Excellence
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  Data: 'Customer Service'has been a buzzword (or even a catch phrase) for quite some time. There might even be occasions when employees think that if they aren't being rude to customers then their actions are effective enough and they are providing ample customer service. However,'good enough'is insufficient in the highly competitive, customer service-oriented business world. Given the current state of our global economy, companies must find a way to attract new customers and retain the existing ones. Plus, attention must be given to internal customers - your vendors, your suppliers, and (most importantly) your coworkers and peers around you. Neglecting your customer service, whether it impacts external or internal customers, is extremely detrimental to a successful organization.
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RecordInfo BibRecord:
  BibEntity:
    Classifications:
      – Code: 658.812
        Scheme: ddc
        Type: prePub
    Languages:
      – Code: eng
        Text: English
    Subjects:
      – SubjectFull: Customer services
        Type: general
    Titles:
      – TitleFull: Everything You Need to Know About Customer Service Excellence
        Type: main
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      – PersonEntity:
          Name:
            NameFull: Barbee, Aaron
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            NameFull: Barbee, Aaron
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          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2011
            – D: 04
              M: 02
              Type: profile
              Y: 2014
          Identifiers:
            – Type: isbn-electronic
              Value: 9781927639023
          Titles:
            – TitleFull: Everything You Need to Know About Customer Service Excellence
              Type: main
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