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Helping the Difficult Library Patron : New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem

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Title: Helping the Difficult Library Patron : New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem
Description: This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem in academic and public libraries competency-based training techniques that will empower your frontline staff the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them solutions from our colleagues what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint! effective ways to utilize community resources such as campus and local police and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!
Authors: Linda S Katz
Resource Type: eBook.
Subjects: Libraries--Security measures, Customer relations, Conflict management, Public services (Libraries), Libraries and community, Libraries--Public relations, Library buildings--Safety measures
Categories: LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Administration & Management, LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Digital & Online Resources
Database: eBook Collection (EBSCOhost)
FullText Links:
  – Type: ebook-pdf
  – Type: ebook-epub
Text:
  Availability: 0
Header DbId: nlebk
DbLabel: eBook Collection (EBSCOhost)
An: 658467
RelevancyScore: 979
AccessLevel: 6
PubType: eBook
PubTypeId: ebook
PreciseRelevancyScore: 978.796813964844
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  Data: Helping the Difficult Library Patron : New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem
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  Label: Description
  Group: Ab
  Data: This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem in academic and public libraries competency-based training techniques that will empower your frontline staff the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them solutions from our colleagues what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint! effective ways to utilize community resources such as campus and local police and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!
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  Data: <searchLink fieldCode="AR" term="%22Linda+S+Katz%22">Linda S Katz</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Libraries--Security+measures%22">Libraries--Security measures</searchLink><br /><searchLink fieldCode="DE" term="%22Customer+relations%22">Customer relations</searchLink><br /><searchLink fieldCode="DE" term="%22Conflict+management%22">Conflict management</searchLink><br /><searchLink fieldCode="DE" term="%22Public+services+%28Libraries%29%22">Public services (Libraries)</searchLink><br /><searchLink fieldCode="DE" term="%22Libraries+and+community%22">Libraries and community</searchLink><br /><searchLink fieldCode="DE" term="%22Libraries--Public+relations%22">Libraries--Public relations</searchLink><br /><searchLink fieldCode="DE" term="%22Library+buildings--Safety+measures%22">Library buildings--Safety measures</searchLink>
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RecordInfo BibRecord:
  BibEntity:
    Classifications:
      – Code: 025.5
        Scheme: ddc
        Type: prePub
    Languages:
      – Code: eng
        Text: English
    Subjects:
      – SubjectFull: Libraries--Security measures
        Type: general
      – SubjectFull: Customer relations
        Type: general
      – SubjectFull: Conflict management
        Type: general
      – SubjectFull: Public services (Libraries)
        Type: general
      – SubjectFull: Libraries and community
        Type: general
      – SubjectFull: Libraries--Public relations
        Type: general
      – SubjectFull: Library buildings--Safety measures
        Type: general
    Titles:
      – TitleFull: Helping the Difficult Library Patron : New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Linda S Katz
      – PersonEntity:
          Name:
            NameFull: Linda S Katz
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2002
            – D: 04
              M: 02
              Type: profile
              Y: 2014
          Identifiers:
            – Type: isbn-print
              Value: 9780789017307
            – Type: isbn-print
              Value: 9780789017314
            – Type: isbn-electronic
              Value: 9781317951803
            – Type: isbn-electronic
              Value: 9781317951810
            – Type: isbn-electronic
              Value: 9781315863474
          Titles:
            – TitleFull: Helping the Difficult Library Patron : New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem
              Type: main
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