Development of a model and measure of process-oriented quality of care for substance abuse treatment.

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Bibliographic Details
Title:	Development of a model and measure of process-oriented quality of care for substance abuse treatment.
Authors:	Mael FA (AUTHOR), O'Shea PG (AUTHOR), Smith MA (AUTHOR), Burling AS (AUTHOR), Carman KL (AUTHOR), Haas A (AUTHOR), Rogers KS (AUTHOR), Mael, Fred A (AUTHOR), O'Shea, Patrick Gavan (AUTHOR), Smith, Mark Alan (AUTHOR), Burling, Andrea Seidner (AUTHOR), Carman, Kristin L (AUTHOR), Haas, Amie (AUTHOR), Rogers, Kelly S (AUTHOR)
Source:	Journal of Behavioral Health Services & Research. Jan2010, Vol. 37 Issue 1, p4-24. 21p.
Abstract:	The development of a detailed model of substance-abuse treatment (SAT) staff performance is described. The model describes the key behaviors of SAT staff. Specifically, researchers used the critical incident technique to develop the model, which includes a total of 15 dimensions, nested under four meta-dimensions: providing clinical services, employee citizenship behaviors, providing clinical support, and managerial behavior. Development and validation of a measure based on the model are also described. More than 600 SAT staff members in 51 SAT agencies completed the new measure. Factor analyses supported the measure's hypothesized dimensional structure; high internal consistency reliabilities were observed for all scales; and interrater agreement metrics indicated an acceptable level of within-agency agreement. Moreover, the measure correlated in expected and theoretically consistent ways with measures of job satisfaction and other job-related opinions. [ABSTRACT FROM AUTHOR]
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Database:	Psychology and Behavioral Sciences Collection

Description
Abstract:	The development of a detailed model of substance-abuse treatment (SAT) staff performance is described. The model describes the key behaviors of SAT staff. Specifically, researchers used the critical incident technique to develop the model, which includes a total of 15 dimensions, nested under four meta-dimensions: providing clinical services, employee citizenship behaviors, providing clinical support, and managerial behavior. Development and validation of a measure based on the model are also described. More than 600 SAT staff members in 51 SAT agencies completed the new measure. Factor analyses supported the measure's hypothesized dimensional structure; high internal consistency reliabilities were observed for all scales; and interrater agreement metrics indicated an acceptable level of within-agency agreement. Moreover, the measure correlated in expected and theoretically consistent ways with measures of job satisfaction and other job-related opinions. [ABSTRACT FROM AUTHOR]
ISSN:	10943412
DOI:	10.1007/s11414-009-9180-4