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Raising awareness of Medicare member rights among seniors and caregivers in California.

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Title: Raising awareness of Medicare member rights among seniors and caregivers in California.
Authors: Olson R (AUTHOR), Grossman RM (AUTHOR), Fu PL (AUTHOR), Sabogal F (AUTHOR)
Source: American Journal of Public Health. Jan2010, Vol. 100 Issue 1, p9-12. 4p.
Subjects: Medicare beneficiaries, Patients' rights, Legal status of patients, Medical quality control, Medical care laws, Medical care for older people
Geographic Terms: California
Abstract: Many Medicare recipients do not understand their health care rights. Lumetra, formerly California's Medicare quality improvement organization, developed a multifaceted outreach program to increase beneficiary awareness of its services and of the right to file quality-of-care complaints and discharge appeals. Layered outreach activities to Medicare members and their caregivers in 2 targeted counties consisted of paid media, direct mailings, community outreach, and online marketing. Calls to Lumetra's helpline and visits to its Web site--measures of beneficiary awareness of case review services--increased by 106% and 1214%, respectively, in the targeted counties during the 4-month outreach period. Only small increases occurred in nontargeted counties. Increases in quality-of-care complaints and discharge appeal rates were detected during a longer follow-up period. [ABSTRACT FROM AUTHOR]
Copyright of American Journal of Public Health is the property of American Public Health Association and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Psychology and Behavioral Sciences Collection
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  Data: Raising awareness of Medicare member rights among seniors and caregivers in California.
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  Data: <searchLink fieldCode="AR" term="%22Olson+R%22">Olson R</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Grossman+RM%22">Grossman RM</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Fu+PL%22">Fu PL</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Sabogal+F%22">Sabogal F</searchLink> (AUTHOR)
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  Data: <searchLink fieldCode="JN" term="%22American+Journal+of+Public+Health%22">American Journal of Public Health</searchLink>. Jan2010, Vol. 100 Issue 1, p9-12. 4p.
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  Data: <searchLink fieldCode="DE" term="%22Medicare+beneficiaries%22">Medicare beneficiaries</searchLink><br /><searchLink fieldCode="DE" term="%22Patients'+rights%22">Patients' rights</searchLink><br /><searchLink fieldCode="DE" term="%22Legal+status+of+patients%22">Legal status of patients</searchLink><br /><searchLink fieldCode="DE" term="%22Medical+quality+control%22">Medical quality control</searchLink><br /><searchLink fieldCode="DE" term="%22Medical+care+laws%22">Medical care laws</searchLink><br /><searchLink fieldCode="DE" term="%22Medical+care+for+older+people%22">Medical care for older people</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22California%22">California</searchLink>
– Name: Abstract
  Label: Abstract
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  Data: Many Medicare recipients do not understand their health care rights. Lumetra, formerly California's Medicare quality improvement organization, developed a multifaceted outreach program to increase beneficiary awareness of its services and of the right to file quality-of-care complaints and discharge appeals. Layered outreach activities to Medicare members and their caregivers in 2 targeted counties consisted of paid media, direct mailings, community outreach, and online marketing. Calls to Lumetra's helpline and visits to its Web site--measures of beneficiary awareness of case review services--increased by 106% and 1214%, respectively, in the targeted counties during the 4-month outreach period. Only small increases occurred in nontargeted counties. Increases in quality-of-care complaints and discharge appeal rates were detected during a longer follow-up period. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of American Journal of Public Health is the property of American Public Health Association and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=pbh&AN=105290503
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      – Type: doi
        Value: 10.2105/AJPH.2008.152264
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      – Code: eng
        Text: English
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        PageCount: 4
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    Subjects:
      – SubjectFull: Medicare beneficiaries
        Type: general
      – SubjectFull: Patients' rights
        Type: general
      – SubjectFull: Legal status of patients
        Type: general
      – SubjectFull: Medical quality control
        Type: general
      – SubjectFull: Medical care laws
        Type: general
      – SubjectFull: Medical care for older people
        Type: general
      – SubjectFull: California
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      – TitleFull: Raising awareness of Medicare member rights among seniors and caregivers in California.
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            – D: 01
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              Text: Jan2010
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              Y: 2010
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