The Factors Affecting User Experience Maturity in Free and Open Source Software Community: An Empirical Study.
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| Title: | The Factors Affecting User Experience Maturity in Free and Open Source Software Community: An Empirical Study. |
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| Authors: | Namayala, Phesto P. (AUTHOR), Kondo, Tabu S. (AUTHOR), Mselle, Leonard J. (AUTHOR) |
| Source: | International Journal of Human-Computer Interaction. Nov2024, Vol. 40 Issue 22, p7162-7178. 17p. |
| Subjects: | Open source software, Delphi method, Freeware (Computer software), User experience, Thematic analysis |
| Abstract: | Assessing User eXperience (UX) maturity is mandatory in the free and open-source software (FOSS) community to avoid wasting resources on projects that may fall short of expectations. Best practices suggest employing UX Capability Maturity Models (UXCMMs), which often specify an evolutionary plateau toward developing a UX-matured system and quantify organizational UX maturity into maturity levels ranging from no or ad hoc improvement to integrated continuous improvement. Numerous generically developed UXCMMs exist. However, none is created for the FOSS community, and less information is available to support their perfect match. Thus, raise suspicions if they have proper UX maturity influencing factors (UXMIFs) for the FOSS community or measure the right thing. The FOSS community differs from traditional software-developing communities and may have different dynamics and UXMIFs, necessitating unique and new methodologies for their discovery. This study, therefore, aims to identify the FOSS community's UXMIFs and evaluate the community's knowledge of UX maturity-related concepts. Its findings may help future researchers, practitioners, and other FOSS developers to develop UXCMMs exclusive to the FOSS community. The study's design is both qualitative and quantitative. It adopted a systematic literature review, interviews, fuzzy Delphi Method, and thematic analysis to collect and analyze data and present the findings. The study's sample included sixty-two active FOSS projects, fifteen FOSS stakeholders, and twelve UX experts. The outcome shows that 84% of UX experts agreed on the thirty-six FOSS's UXMIFs with threshold d = 0.143 and crisp values greater than α-cut = 0.5. User feedback and adopted technologies were ranked first, while learnability and use speed were ranked last. Similarly, FOSS stakeholders have shown a shared understanding of UX maturity, connected concepts, and impacting factors. [ABSTRACT FROM AUTHOR] |
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| Database: | Psychology and Behavioral Sciences Collection |
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| Abstract: | Assessing User eXperience (UX) maturity is mandatory in the free and open-source software (FOSS) community to avoid wasting resources on projects that may fall short of expectations. Best practices suggest employing UX Capability Maturity Models (UXCMMs), which often specify an evolutionary plateau toward developing a UX-matured system and quantify organizational UX maturity into maturity levels ranging from no or ad hoc improvement to integrated continuous improvement. Numerous generically developed UXCMMs exist. However, none is created for the FOSS community, and less information is available to support their perfect match. Thus, raise suspicions if they have proper UX maturity influencing factors (UXMIFs) for the FOSS community or measure the right thing. The FOSS community differs from traditional software-developing communities and may have different dynamics and UXMIFs, necessitating unique and new methodologies for their discovery. This study, therefore, aims to identify the FOSS community's UXMIFs and evaluate the community's knowledge of UX maturity-related concepts. Its findings may help future researchers, practitioners, and other FOSS developers to develop UXCMMs exclusive to the FOSS community. The study's design is both qualitative and quantitative. It adopted a systematic literature review, interviews, fuzzy Delphi Method, and thematic analysis to collect and analyze data and present the findings. The study's sample included sixty-two active FOSS projects, fifteen FOSS stakeholders, and twelve UX experts. The outcome shows that 84% of UX experts agreed on the thirty-six FOSS's UXMIFs with threshold d = 0.143 and crisp values greater than α-cut = 0.5. User feedback and adopted technologies were ranked first, while learnability and use speed were ranked last. Similarly, FOSS stakeholders have shown a shared understanding of UX maturity, connected concepts, and impacting factors. [ABSTRACT FROM AUTHOR] |
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| ISSN: | 10447318 |
| DOI: | 10.1080/10447318.2023.2262270 |
