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Job demands, negative affect, and incivility toward customers: The moderating effect of self-compassion.

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Title: Job demands, negative affect, and incivility toward customers: The moderating effect of self-compassion.
Authors: Fang, Miaoying (AUTHOR), Fan, Peng (AUTHOR)
Source: Social Behavior & Personality: an international journal. Sep2025, Vol. 53 Issue 9, p1-10. 10p.
Subjects: Self-compassion, Job stress, Resource management, Affect (Psychology), Elder care, Stress management, Customer services, Offensive behavior
Geographic Terms: China
Abstract: This study explored how job demands can affect incivility toward customers, building upon conservation of resources theory. We collected survey data from 345 elder care workers at retirement communities in China. The results showed that job demands were positively related to incivility toward customers. Additionally, negative affect mediated this relationship, and self-compassion moderated the link between job demands and negative affect. On the basis of our findings, we recommend that organizations implement self-compassion training programs to help employees better manage job demands and reduce uncivil behavior toward customers. [ABSTRACT FROM AUTHOR]
Copyright of Social Behavior & Personality: an international journal is the property of Scientific Journal Publishers Limited and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Psychology and Behavioral Sciences Collection
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  Data: Job demands, negative affect, and incivility toward customers: The moderating effect of self-compassion.
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  Data: <searchLink fieldCode="AR" term="%22Fang%2C+Miaoying%22">Fang, Miaoying</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Fan%2C+Peng%22">Fan, Peng</searchLink> (AUTHOR)
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  Data: This study explored how job demands can affect incivility toward customers, building upon conservation of resources theory. We collected survey data from 345 elder care workers at retirement communities in China. The results showed that job demands were positively related to incivility toward customers. Additionally, negative affect mediated this relationship, and self-compassion moderated the link between job demands and negative affect. On the basis of our findings, we recommend that organizations implement self-compassion training programs to help employees better manage job demands and reduce uncivil behavior toward customers. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of Social Behavior & Personality: an international journal is the property of Scientific Journal Publishers Limited and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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RecordInfo BibRecord:
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      – Type: doi
        Value: 10.2224/sbp.14659
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      – Code: eng
        Text: English
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        PageCount: 10
        StartPage: 1
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      – SubjectFull: Self-compassion
        Type: general
      – SubjectFull: Job stress
        Type: general
      – SubjectFull: Resource management
        Type: general
      – SubjectFull: Affect (Psychology)
        Type: general
      – SubjectFull: Elder care
        Type: general
      – SubjectFull: Stress management
        Type: general
      – SubjectFull: Customer services
        Type: general
      – SubjectFull: Offensive behavior
        Type: general
      – SubjectFull: China
        Type: general
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      – TitleFull: Job demands, negative affect, and incivility toward customers: The moderating effect of self-compassion.
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            – D: 01
              M: 09
              Text: Sep2025
              Type: published
              Y: 2025
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              Value: 53
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              Value: 9
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            – TitleFull: Social Behavior & Personality: an international journal
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