View in EDS HTML Full Text PDF Full Text

The Role of Stickers in Workplace Apologies: A Study of Perceived Justice and Relationship Repair.

Saved in:
Bibliographic Details
Title: The Role of Stickers in Workplace Apologies: A Study of Perceived Justice and Relationship Repair.
Authors: Cheng, Fei-Fei (AUTHOR), Wu, Yu-Chen (AUTHOR), Yang, Fu-Chu (AUTHOR), Wu, Chin-Shan (AUTHOR)
Source: International Journal of Human-Computer Interaction. Nov2025, Vol. 41 Issue 22, p14545-14557. 13p.
Subjects: Stickers, Justice, Visual communication, Gender differences (Sociology), Apologizing, Face-to-face communication, Workplace management, Conflict management
Abstract: This study examines whether using stickers in workplace apologies effectively conveys the sender's attitude and influences the receiver's perception of justice, post-apology satisfaction, and trust. Adopting the receiver's perspective, it investigates how different sticker types used across workplace communication directions (horizontal, downward, upward) affect fairness perceptions and the moderating role of the receiver's gender. A 3 × 4 within-subjects design was employed (communication direction × sticker type: cute, ugly, formal, text-based), with 477 valid responses. Data were analyzed using ANOVA and linear regression. Results show that the interaction between communication direction and sticker type significantly influences perceptions of justice, which positively affects satisfaction and trust after the apology. The findings offer practical implications for LINE sticker creators and users, emphasizing the importance of choosing appropriate sticker types to enhance communication effectiveness. This study contributes to understanding workplace communication and offers strategies to foster better professional relationships through digital expression tools. [ABSTRACT FROM AUTHOR]
Copyright of International Journal of Human-Computer Interaction is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Psychology and Behavioral Sciences Collection
Full text is not displayed to guests.
FullText Links:
  – Type: pdflink
Text:
  Availability: 1
Header DbId: pbh
DbLabel: Psychology and Behavioral Sciences Collection
An: 189325138
AccessLevel: 6
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
IllustrationInfo
Items – Name: Title
  Label: Title
  Group: Ti
  Data: The Role of Stickers in Workplace Apologies: A Study of Perceived Justice and Relationship Repair.
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Cheng%2C+Fei-Fei%22">Cheng, Fei-Fei</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Wu%2C+Yu-Chen%22">Wu, Yu-Chen</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Yang%2C+Fu-Chu%22">Yang, Fu-Chu</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Wu%2C+Chin-Shan%22">Wu, Chin-Shan</searchLink> (AUTHOR)
– Name: TitleSource
  Label: Source
  Group: Src
  Data: <searchLink fieldCode="JN" term="%22International+Journal+of+Human-Computer+Interaction%22">International Journal of Human-Computer Interaction</searchLink>. Nov2025, Vol. 41 Issue 22, p14545-14557. 13p.
– Name: Subject
  Label: Subjects
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Stickers%22">Stickers</searchLink><br /><searchLink fieldCode="DE" term="%22Justice%22">Justice</searchLink><br /><searchLink fieldCode="DE" term="%22Visual+communication%22">Visual communication</searchLink><br /><searchLink fieldCode="DE" term="%22Gender+differences+%28Sociology%29%22">Gender differences (Sociology)</searchLink><br /><searchLink fieldCode="DE" term="%22Apologizing%22">Apologizing</searchLink><br /><searchLink fieldCode="DE" term="%22Face-to-face+communication%22">Face-to-face communication</searchLink><br /><searchLink fieldCode="DE" term="%22Workplace+management%22">Workplace management</searchLink><br /><searchLink fieldCode="DE" term="%22Conflict+management%22">Conflict management</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: This study examines whether using stickers in workplace apologies effectively conveys the sender's attitude and influences the receiver's perception of justice, post-apology satisfaction, and trust. Adopting the receiver's perspective, it investigates how different sticker types used across workplace communication directions (horizontal, downward, upward) affect fairness perceptions and the moderating role of the receiver's gender. A 3 × 4 within-subjects design was employed (communication direction × sticker type: cute, ugly, formal, text-based), with 477 valid responses. Data were analyzed using ANOVA and linear regression. Results show that the interaction between communication direction and sticker type significantly influences perceptions of justice, which positively affects satisfaction and trust after the apology. The findings offer practical implications for LINE sticker creators and users, emphasizing the importance of choosing appropriate sticker types to enhance communication effectiveness. This study contributes to understanding workplace communication and offers strategies to foster better professional relationships through digital expression tools. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
  Label:
  Group: Ab
  Data: <i>Copyright of International Journal of Human-Computer Interaction is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=pbh&AN=189325138
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1080/10447318.2025.2484416
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 13
        StartPage: 14545
    Subjects:
      – SubjectFull: Stickers
        Type: general
      – SubjectFull: Justice
        Type: general
      – SubjectFull: Visual communication
        Type: general
      – SubjectFull: Gender differences (Sociology)
        Type: general
      – SubjectFull: Apologizing
        Type: general
      – SubjectFull: Face-to-face communication
        Type: general
      – SubjectFull: Workplace management
        Type: general
      – SubjectFull: Conflict management
        Type: general
    Titles:
      – TitleFull: The Role of Stickers in Workplace Apologies: A Study of Perceived Justice and Relationship Repair.
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Cheng, Fei-Fei
      – PersonEntity:
          Name:
            NameFull: Wu, Yu-Chen
      – PersonEntity:
          Name:
            NameFull: Yang, Fu-Chu
      – PersonEntity:
          Name:
            NameFull: Wu, Chin-Shan
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 15
              M: 11
              Text: Nov2025
              Type: published
              Y: 2025
          Identifiers:
            – Type: issn-print
              Value: 10447318
          Numbering:
            – Type: volume
              Value: 41
            – Type: issue
              Value: 22
          Titles:
            – TitleFull: International Journal of Human-Computer Interaction
              Type: main
ResultId 1