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Examination of Patient and Provider Satisfaction, Benefits, and Challenges with Psychiatric Outpatient and Hospital-Based Telehealth Treatment during the COVID-19 Pandemic.

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Title: Examination of Patient and Provider Satisfaction, Benefits, and Challenges with Psychiatric Outpatient and Hospital-Based Telehealth Treatment during the COVID-19 Pandemic.
Authors: Marini, Christina (AUTHOR), Steinberg, Margot H. (AUTHOR), Miron, Carly D. (AUTHOR), Irwin, Matthew (AUTHOR), Schantz, Bryana L. (AUTHOR), Ginsberg, David L. (AUTHOR), Marmar, Charles R. (AUTHOR), Simon, Naomi M. (AUTHOR), Noulas, Paraskevi (AUTHOR), Szuhany, Kristin L. (AUTHOR)
Source: Psychiatric Quarterly. Dec2025, Vol. 96 Issue 4, p869-885. 17p.
Subjects: Patient satisfaction, COVID-19, Medical telematics, Psychiatric hospital care, Mental health services, Telemedicine, Satisfaction
Abstract: Objective: During the COVID-19 pandemic, telemental health (TMH) use rapidly increased. Though patients report satisfaction with TMH, acceptability among different psychiatric providers (inpatient, outpatient, nurses) and for various diagnoses is less understood. This study aimed to expand understanding by examining TMH acceptability, benefits, and barriers for providers and patients during the early transition to TMH in the COVID-19 pandemic. Methods: Online anonymous surveys evaluated patient (n = 64) and provider (n = 39) satisfaction with and perceived benefits and challenges to TMH from October-December 2020 on 5-point Likert scales. Qualitative data was collected and themes identified. Results: Outpatient (3.97 ± 1.05) and inpatient (3.11 ± 1.6) providers, including nurses, reported high satisfaction with TMH, despite over 50% never having used TMH prior to the pandemic. TMH was viewed as acceptable across diagnoses, including serious mental illness and substance use. Provider-rated benefits of outpatient TMH versus in-person visits included COVID safety (mean difference[MD] = 3.05), travel (MD = 2.95), and reduced cancellations (MD = 1.81). Inpatient TMH similarly included COVID safety benefits (MD = 3.31), but also challenges related to team-based service provision (MD = 1.68) and working with trainees (MD = 1.19). Qualitative themes identified TMH challenges (e.g., technological: 56.7% patients, 66.7% providers) and benefits (e.g., convenience/flexibility: 80% patients, 81.5% providers). Conclusions: TMH was associated with high satisfaction for patients and across provider types and patient diagnoses. This study provides further support that TMH across clinical settings allows for greater flexibility and accessibility to evidence-based care, and ongoing benefits even outside the context of the COVID-19 pandemic. It suggests the benefits of ongoing training of staff and trainees in TMH. [ABSTRACT FROM AUTHOR]
Copyright of Psychiatric Quarterly is the property of Springer Nature and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Psychology and Behavioral Sciences Collection
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  Data: Examination of Patient and Provider Satisfaction, Benefits, and Challenges with Psychiatric Outpatient and Hospital-Based Telehealth Treatment during the COVID-19 Pandemic.
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  Data: <searchLink fieldCode="AR" term="%22Marini%2C+Christina%22">Marini, Christina</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Steinberg%2C+Margot+H%2E%22">Steinberg, Margot H.</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Miron%2C+Carly+D%2E%22">Miron, Carly D.</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Irwin%2C+Matthew%22">Irwin, Matthew</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Schantz%2C+Bryana+L%2E%22">Schantz, Bryana L.</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Ginsberg%2C+David+L%2E%22">Ginsberg, David L.</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Marmar%2C+Charles+R%2E%22">Marmar, Charles R.</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Simon%2C+Naomi+M%2E%22">Simon, Naomi M.</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Noulas%2C+Paraskevi%22">Noulas, Paraskevi</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Szuhany%2C+Kristin+L%2E%22">Szuhany, Kristin L.</searchLink> (AUTHOR)
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  Data: <searchLink fieldCode="JN" term="%22Psychiatric+Quarterly%22">Psychiatric Quarterly</searchLink>. Dec2025, Vol. 96 Issue 4, p869-885. 17p.
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  Label: Abstract
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  Data: Objective: During the COVID-19 pandemic, telemental health (TMH) use rapidly increased. Though patients report satisfaction with TMH, acceptability among different psychiatric providers (inpatient, outpatient, nurses) and for various diagnoses is less understood. This study aimed to expand understanding by examining TMH acceptability, benefits, and barriers for providers and patients during the early transition to TMH in the COVID-19 pandemic. Methods: Online anonymous surveys evaluated patient (n = 64) and provider (n = 39) satisfaction with and perceived benefits and challenges to TMH from October-December 2020 on 5-point Likert scales. Qualitative data was collected and themes identified. Results: Outpatient (3.97 ± 1.05) and inpatient (3.11 ± 1.6) providers, including nurses, reported high satisfaction with TMH, despite over 50% never having used TMH prior to the pandemic. TMH was viewed as acceptable across diagnoses, including serious mental illness and substance use. Provider-rated benefits of outpatient TMH versus in-person visits included COVID safety (mean difference[MD] = 3.05), travel (MD = 2.95), and reduced cancellations (MD = 1.81). Inpatient TMH similarly included COVID safety benefits (MD = 3.31), but also challenges related to team-based service provision (MD = 1.68) and working with trainees (MD = 1.19). Qualitative themes identified TMH challenges (e.g., technological: 56.7% patients, 66.7% providers) and benefits (e.g., convenience/flexibility: 80% patients, 81.5% providers). Conclusions: TMH was associated with high satisfaction for patients and across provider types and patient diagnoses. This study provides further support that TMH across clinical settings allows for greater flexibility and accessibility to evidence-based care, and ongoing benefits even outside the context of the COVID-19 pandemic. It suggests the benefits of ongoing training of staff and trainees in TMH. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of Psychiatric Quarterly is the property of Springer Nature and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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