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Unlocking personal data from online services: user studies on data export experiences and data transfer scenarios.

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Title: Unlocking personal data from online services: user studies on data export experiences and data transfer scenarios.
Authors: Syrmoudis, Emmanuel (AUTHOR), Luzsa, Robert (AUTHOR), Ehrlich, Yvonne (AUTHOR), Agidigbi, Dennis (AUTHOR), Kirsch, Kai (AUTHOR), Rudolf, Danny (AUTHOR), Schlaeger, Daniel (AUTHOR), Weber, Joelle (AUTHOR), Grossklags, Jens (AUTHOR)
Source: Human-Computer Interaction. 2026, Vol. 41 Issue 2, p101-125. 25p.
Subjects: General Data Protection Regulation, 2016, Data privacy, Personally identifiable information, Information sharing, Right of privacy, Downloading, European Union, User experience
Abstract: In recent years, online services have started to make personal data of users more accessible by offering dedicated ways of exporting data. The introduction of download portals is associated with increasing demands by privacy regulations regarding the rights of users, such as the Right of Access (Art. 15) and the Right to Data Portability (Art. 20) of the European Union's General Data Protection Regulation (GDPR). These rights aim to empower users by increasing their control over the personal data that online services hold about them. They allow users to export their personal data and thereby gain insights on the scope of personal data held by the services and to transfer this data to other services. However, until now, little is known about how users experience and evaluate the process of accessing and exporting their data and how it impacts individual-level factors such as privacy-related attitudes (i.e. attitudes regarding sharing personal data, perceived control over data, and using privacy-protective strategies). In this paper, we report the results of an online survey with an experimental condition (N = 728) and a second online survey (N = 817) where participants from two university courses were asked to request real data exports from online services and inspect the exported data afterward. We find that inspecting exported personal data has a statistically significant positive effect on users' privacy-related attitudes. However, users perceive limited usefulness in switching scenarios where personal data is transferred to a new substitutional service and rather prefer to use the data at multiple complementary services. [ABSTRACT FROM AUTHOR]
Copyright of Human-Computer Interaction is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Psychology and Behavioral Sciences Collection
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  Data: Unlocking personal data from online services: user studies on data export experiences and data transfer scenarios.
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  Data: <searchLink fieldCode="JN" term="%22Human-Computer+Interaction%22">Human-Computer Interaction</searchLink>. 2026, Vol. 41 Issue 2, p101-125. 25p.
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  Data: <searchLink fieldCode="DE" term="%22General+Data+Protection+Regulation%2C+2016%22">General Data Protection Regulation, 2016</searchLink><br /><searchLink fieldCode="DE" term="%22Data+privacy%22">Data privacy</searchLink><br /><searchLink fieldCode="DE" term="%22Personally+identifiable+information%22">Personally identifiable information</searchLink><br /><searchLink fieldCode="DE" term="%22Information+sharing%22">Information sharing</searchLink><br /><searchLink fieldCode="DE" term="%22Right+of+privacy%22">Right of privacy</searchLink><br /><searchLink fieldCode="DE" term="%22Downloading%22">Downloading</searchLink><br /><searchLink fieldCode="DE" term="%22European+Union%22">European Union</searchLink><br /><searchLink fieldCode="DE" term="%22User+experience%22">User experience</searchLink>
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  Data: In recent years, online services have started to make personal data of users more accessible by offering dedicated ways of exporting data. The introduction of download portals is associated with increasing demands by privacy regulations regarding the rights of users, such as the Right of Access (Art. 15) and the Right to Data Portability (Art. 20) of the European Union's General Data Protection Regulation (GDPR). These rights aim to empower users by increasing their control over the personal data that online services hold about them. They allow users to export their personal data and thereby gain insights on the scope of personal data held by the services and to transfer this data to other services. However, until now, little is known about how users experience and evaluate the process of accessing and exporting their data and how it impacts individual-level factors such as privacy-related attitudes (i.e. attitudes regarding sharing personal data, perceived control over data, and using privacy-protective strategies). In this paper, we report the results of an online survey with an experimental condition (N = 728) and a second online survey (N = 817) where participants from two university courses were asked to request real data exports from online services and inspect the exported data afterward. We find that inspecting exported personal data has a statistically significant positive effect on users' privacy-related attitudes. However, users perceive limited usefulness in switching scenarios where personal data is transferred to a new substitutional service and rather prefer to use the data at multiple complementary services. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of Human-Computer Interaction is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=pbh&AN=190931013
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        Value: 10.1080/07370024.2024.2325347
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        Text: English
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      – SubjectFull: European Union
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      – SubjectFull: User experience
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              Text: 2026
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