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Computer-Based Email Training for Undergraduates: A Replication and Extension.

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Title: Computer-Based Email Training for Undergraduates: A Replication and Extension.
Authors: Farnsworth, Thomas (AUTHOR), Thompson, Rachel (AUTHOR)
Source: Journal of Behavioral Education. Mar2026, Vol. 35 Issue 1, p673-692. 20p.
Subjects: Computer assisted instruction, Replication (Experimental design), Educational technology, Online education, Test validity, Behavioral assessment, Undergraduates, Online etiquette
Abstract: Email etiquette is a crucial skill in both academic and professional settings. Previous research indicates that computer-based instruction (CBI) is a promising method for enhancing undergraduates' email etiquette. This study aimed to replicate and extend Farnsworth and Thompson (J Appl Behav Anal 57:751–762, 2024) by refining the CBI package for greater efficacy and efficiency, enhancing the email checklist to detect granular changes, implementing controls for the effects of a generic prompt on email etiquette, verifying through a manipulation check that CBI was experienced as intended, and conducting a more rigorous generality assessment. CBI was integrated into an online learning management system and included written instructions, a model, and a quiz. Email etiquette was assessed by scoring emails from course assignments using a checklist. The study found a replicated and statistically significant increase in mean email checklist scores for both a weekly email assignment and generality probes across two sections of introductory psychology. Social validity assessments indicated that our goals were deemed important and our procedures were acceptable. However, there was limited evidence that CBI resulted in meaningful improvements in email etiquette as evaluated by Career Center staff. [ABSTRACT FROM AUTHOR]
Copyright of Journal of Behavioral Education is the property of Springer Nature and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Psychology and Behavioral Sciences Collection
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  Data: Computer-Based Email Training for Undergraduates: A Replication and Extension.
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  Data: <searchLink fieldCode="AR" term="%22Farnsworth%2C+Thomas%22">Farnsworth, Thomas</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Thompson%2C+Rachel%22">Thompson, Rachel</searchLink> (AUTHOR)
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Behavioral+Education%22">Journal of Behavioral Education</searchLink>. Mar2026, Vol. 35 Issue 1, p673-692. 20p.
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  Data: <searchLink fieldCode="DE" term="%22Computer+assisted+instruction%22">Computer assisted instruction</searchLink><br /><searchLink fieldCode="DE" term="%22Replication+%28Experimental+design%29%22">Replication (Experimental design)</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+technology%22">Educational technology</searchLink><br /><searchLink fieldCode="DE" term="%22Online+education%22">Online education</searchLink><br /><searchLink fieldCode="DE" term="%22Test+validity%22">Test validity</searchLink><br /><searchLink fieldCode="DE" term="%22Behavioral+assessment%22">Behavioral assessment</searchLink><br /><searchLink fieldCode="DE" term="%22Undergraduates%22">Undergraduates</searchLink><br /><searchLink fieldCode="DE" term="%22Online+etiquette%22">Online etiquette</searchLink>
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  Label: Abstract
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  Data: Email etiquette is a crucial skill in both academic and professional settings. Previous research indicates that computer-based instruction (CBI) is a promising method for enhancing undergraduates' email etiquette. This study aimed to replicate and extend Farnsworth and Thompson (J Appl Behav Anal 57:751–762, 2024) by refining the CBI package for greater efficacy and efficiency, enhancing the email checklist to detect granular changes, implementing controls for the effects of a generic prompt on email etiquette, verifying through a manipulation check that CBI was experienced as intended, and conducting a more rigorous generality assessment. CBI was integrated into an online learning management system and included written instructions, a model, and a quiz. Email etiquette was assessed by scoring emails from course assignments using a checklist. The study found a replicated and statistically significant increase in mean email checklist scores for both a weekly email assignment and generality probes across two sections of introductory psychology. Social validity assessments indicated that our goals were deemed important and our procedures were acceptable. However, there was limited evidence that CBI resulted in meaningful improvements in email etiquette as evaluated by Career Center staff. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of Journal of Behavioral Education is the property of Springer Nature and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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        Value: 10.1007/s10864-025-09586-8
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        Text: English
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              Text: Mar2026
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