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The consumer informed development of a social support intervention for people with compensable road traffic injuries.

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Title: The consumer informed development of a social support intervention for people with compensable road traffic injuries.
Authors: Sim, Alison (AUTHOR), McNeilage, Amy G. (AUTHOR), Rebbeck, Trudy (AUTHOR), Sterling, Michele (AUTHOR), Nicholas, Michael (AUTHOR), Donovan, Sarah (AUTHOR), Gholamrezaei, Ali (AUTHOR), Ashton-James, Claire E. (AUTHOR)
Source: Disability & Rehabilitation. Jun2026, Vol. 48 Issue 11, p3340-3353. 14p.
Subjects: Traffic accidents -- Psychological aspects, Health services accessibility, Scale analysis (Psychology), Psychological distress, Chronic pain, Focus groups, Qualitative research, Human services programs, Self-management (Psychology), Research funding, Health insurance, Rehabilitation, Questionnaires, Pilot projects, Statistical sampling, Interviewing, Telemedicine, Sound recordings, Thematic analysis, Pain management, Convalescence, Research methodology, Videoconferencing, Social support, Patient satisfaction, Patient participation, Video recording
Abstract: Purpose: Road traffic injuries (RTIs) are often associated with significant pain and psychological distress which can lead to poorer recovery outcomes. We aimed to collaborate with consumer participants to co-design an early intervention to support consumers to manage pain and distress following RTIs. Methods: We co-designed an early intervention with consumer participants (n = 7) who had experienced RTIs and had an insurance claim with the Transport Accident Commission (TAC) within the last three years. A series of three focus group sessions gathered feedback to inform intervention strategies. Transcription and analysis informed the development of the intervention. Participant experience was evaluated via survey. Results: Three primary needs were identified: informational support for managing insurance claims, socio-emotional support during recovery, and guidance on non-pharmacological pain management. The developed intervention included five telehealth sessions featuring informational videos and personalised support. Consumer participants were satisfied with the co-design process and felt their contributions were incorporated into the final intervention. Conclusion: The co-design process successfully engaged consumer participants who had experienced RTIs to develop a telehealth intervention aimed at reducing distress and supporting recovery. The intervention has subsequently undergone pilot testing to evaluate feasibility. IMPLICATIONS FOR REHABILITATION: Co-designing interventions allows for the specific preferences and needs of the intended population to be considered in intervention design. People recovering from road traffic injuries who have made a compensation claim suggest that support to future claimants should prioritise three areas: navigating the claims process, managing pain and provide much needed social support. Opportunities to provide this support could be delivered in bespoke early interventions and clinicians who deliver care to this population could be encouraged to prioritise delivering these three elements to their patients [ABSTRACT FROM AUTHOR]
Copyright of Disability & Rehabilitation is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Psychology and Behavioral Sciences Collection
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  Data: The consumer informed development of a social support intervention for people with compensable road traffic injuries.
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  Data: <searchLink fieldCode="JN" term="%22Disability+%26+Rehabilitation%22">Disability & Rehabilitation</searchLink>. Jun2026, Vol. 48 Issue 11, p3340-3353. 14p.
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  Data: <searchLink fieldCode="DE" term="%22Traffic+accidents+--+Psychological+aspects%22">Traffic accidents -- Psychological aspects</searchLink><br /><searchLink fieldCode="DE" term="%22Health+services+accessibility%22">Health services accessibility</searchLink><br /><searchLink fieldCode="DE" term="%22Scale+analysis+%28Psychology%29%22">Scale analysis (Psychology)</searchLink><br /><searchLink fieldCode="DE" term="%22Psychological+distress%22">Psychological distress</searchLink><br /><searchLink fieldCode="DE" term="%22Chronic+pain%22">Chronic pain</searchLink><br /><searchLink fieldCode="DE" term="%22Focus+groups%22">Focus groups</searchLink><br /><searchLink fieldCode="DE" term="%22Qualitative+research%22">Qualitative research</searchLink><br /><searchLink fieldCode="DE" term="%22Human+services+programs%22">Human services programs</searchLink><br /><searchLink fieldCode="DE" term="%22Self-management+%28Psychology%29%22">Self-management (Psychology)</searchLink><br /><searchLink fieldCode="DE" term="%22Research+funding%22">Research funding</searchLink><br /><searchLink fieldCode="DE" term="%22Health+insurance%22">Health insurance</searchLink><br /><searchLink fieldCode="DE" term="%22Rehabilitation%22">Rehabilitation</searchLink><br /><searchLink fieldCode="DE" term="%22Questionnaires%22">Questionnaires</searchLink><br /><searchLink fieldCode="DE" term="%22Pilot+projects%22">Pilot projects</searchLink><br /><searchLink fieldCode="DE" term="%22Statistical+sampling%22">Statistical sampling</searchLink><br /><searchLink fieldCode="DE" term="%22Interviewing%22">Interviewing</searchLink><br /><searchLink fieldCode="DE" term="%22Telemedicine%22">Telemedicine</searchLink><br /><searchLink fieldCode="DE" term="%22Sound+recordings%22">Sound recordings</searchLink><br /><searchLink fieldCode="DE" term="%22Thematic+analysis%22">Thematic analysis</searchLink><br /><searchLink fieldCode="DE" term="%22Pain+management%22">Pain management</searchLink><br /><searchLink fieldCode="DE" term="%22Convalescence%22">Convalescence</searchLink><br /><searchLink fieldCode="DE" term="%22Research+methodology%22">Research methodology</searchLink><br /><searchLink fieldCode="DE" term="%22Videoconferencing%22">Videoconferencing</searchLink><br /><searchLink fieldCode="DE" term="%22Social+support%22">Social support</searchLink><br /><searchLink fieldCode="DE" term="%22Patient+satisfaction%22">Patient satisfaction</searchLink><br /><searchLink fieldCode="DE" term="%22Patient+participation%22">Patient participation</searchLink><br /><searchLink fieldCode="DE" term="%22Video+recording%22">Video recording</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Purpose: Road traffic injuries (RTIs) are often associated with significant pain and psychological distress which can lead to poorer recovery outcomes. We aimed to collaborate with consumer participants to co-design an early intervention to support consumers to manage pain and distress following RTIs. Methods: We co-designed an early intervention with consumer participants (n = 7) who had experienced RTIs and had an insurance claim with the Transport Accident Commission (TAC) within the last three years. A series of three focus group sessions gathered feedback to inform intervention strategies. Transcription and analysis informed the development of the intervention. Participant experience was evaluated via survey. Results: Three primary needs were identified: informational support for managing insurance claims, socio-emotional support during recovery, and guidance on non-pharmacological pain management. The developed intervention included five telehealth sessions featuring informational videos and personalised support. Consumer participants were satisfied with the co-design process and felt their contributions were incorporated into the final intervention. Conclusion: The co-design process successfully engaged consumer participants who had experienced RTIs to develop a telehealth intervention aimed at reducing distress and supporting recovery. The intervention has subsequently undergone pilot testing to evaluate feasibility. IMPLICATIONS FOR REHABILITATION: Co-designing interventions allows for the specific preferences and needs of the intended population to be considered in intervention design. People recovering from road traffic injuries who have made a compensation claim suggest that support to future claimants should prioritise three areas: navigating the claims process, managing pain and provide much needed social support. Opportunities to provide this support could be delivered in bespoke early interventions and clinicians who deliver care to this population could be encouraged to prioritise delivering these three elements to their patients [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
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  Data: <i>Copyright of Disability & Rehabilitation is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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        Value: 10.1080/09638288.2025.2573162
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        Text: English
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      – SubjectFull: Traffic accidents -- Psychological aspects
        Type: general
      – SubjectFull: Health services accessibility
        Type: general
      – SubjectFull: Scale analysis (Psychology)
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      – SubjectFull: Psychological distress
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      – SubjectFull: Chronic pain
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      – SubjectFull: Focus groups
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      – SubjectFull: Qualitative research
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      – SubjectFull: Human services programs
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      – SubjectFull: Self-management (Psychology)
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      – SubjectFull: Research funding
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      – SubjectFull: Health insurance
        Type: general
      – SubjectFull: Rehabilitation
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      – SubjectFull: Questionnaires
        Type: general
      – SubjectFull: Pilot projects
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      – SubjectFull: Statistical sampling
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      – SubjectFull: Interviewing
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      – SubjectFull: Pain management
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      – SubjectFull: Videoconferencing
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      – SubjectFull: Social support
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      – SubjectFull: Patient satisfaction
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      – SubjectFull: Patient participation
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      – SubjectFull: Video recording
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              Text: Jun2026
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