Client contact styles in online therapeutic work via e-mail.
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| Title: | Client contact styles in online therapeutic work via e-mail. |
|---|---|
| Authors: | Stummer, Gudrun |
| Source: | Counselling Psychology Review. 2009, Vol. 24 Issue 2, p14-23. 10p. 1 Black and White Photograph. |
| Subjects: | Internet in medicine, Patients, Email systems, Email, Clients, Cost effectiveness, Professional-client communication, Client relations, Medical research |
| Abstract: | E-mail is a cost effective and convenient way of connecting clients and professionals. The emerging research into online psychotherapy, counselling and advice work suggests that e-mail does enable effective therapeutic work. The present article discusses client contact styles used to engage with an online advice service, which is part of an action research project into the development and running of an online sexual health and relationship skills website called Sex-and-Relationships1. The methodology used for this study was action research, a cyclical process of enquiry, which uses both qualitative and quantitative data. It has been used to explore and develop practice-based and situational knowledge of how to best deliver an online advice or counselling service via Sex-and-Relationships. This article will present figures for overall usage of the e-mail advice service over two years to contextualise data on how service users have engaged with the service. Two client contact styles are identifiable in the data, namely single question-response pairs and in-depth, therapeutic dialogues, which will be illustrated by two case vignettes. Both contact styles are appropriate with respect to individual clients' needs and can be supported via e-mail. Practitioners working online need to have considerable experience of offline long-term work to engage in therapeutic dialogue online, but also need to be able to tolerate the abruptness of the majority of short online exchanges. [ABSTRACT FROM AUTHOR] |
| Copyright of Counselling Psychology Review is the property of British Psychological Society and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Psychology and Behavioral Sciences Collection |
| FullText | Links: – Type: pdflink Text: Availability: 0 |
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| Header | DbId: pbh DbLabel: Psychology and Behavioral Sciences Collection An: 38797448 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: Client contact styles in online therapeutic work via e-mail. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Stummer%2C+Gudrun%22">Stummer, Gudrun</searchLink> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Counselling+Psychology+Review%22">Counselling Psychology Review</searchLink>. 2009, Vol. 24 Issue 2, p14-23. 10p. 1 Black and White Photograph. – Name: Subject Label: Subjects Group: Su Data: <searchLink fieldCode="DE" term="%22Internet+in+medicine%22">Internet in medicine</searchLink><br /><searchLink fieldCode="DE" term="%22Patients%22">Patients</searchLink><br /><searchLink fieldCode="DE" term="%22Email+systems%22">Email systems</searchLink><br /><searchLink fieldCode="DE" term="%22Email%22">Email</searchLink><br /><searchLink fieldCode="DE" term="%22Clients%22">Clients</searchLink><br /><searchLink fieldCode="DE" term="%22Cost+effectiveness%22">Cost effectiveness</searchLink><br /><searchLink fieldCode="DE" term="%22Professional-client+communication%22">Professional-client communication</searchLink><br /><searchLink fieldCode="DE" term="%22Client+relations%22">Client relations</searchLink><br /><searchLink fieldCode="DE" term="%22Medical+research%22">Medical research</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: E-mail is a cost effective and convenient way of connecting clients and professionals. The emerging research into online psychotherapy, counselling and advice work suggests that e-mail does enable effective therapeutic work. The present article discusses client contact styles used to engage with an online advice service, which is part of an action research project into the development and running of an online sexual health and relationship skills website called Sex-and-Relationships1. The methodology used for this study was action research, a cyclical process of enquiry, which uses both qualitative and quantitative data. It has been used to explore and develop practice-based and situational knowledge of how to best deliver an online advice or counselling service via Sex-and-Relationships. This article will present figures for overall usage of the e-mail advice service over two years to contextualise data on how service users have engaged with the service. Two client contact styles are identifiable in the data, namely single question-response pairs and in-depth, therapeutic dialogues, which will be illustrated by two case vignettes. Both contact styles are appropriate with respect to individual clients' needs and can be supported via e-mail. Practitioners working online need to have considerable experience of offline long-term work to engage in therapeutic dialogue online, but also need to be able to tolerate the abruptness of the majority of short online exchanges. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Counselling Psychology Review is the property of British Psychological Society and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
| PLink | https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=pbh&AN=38797448 |
| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.53841/bpscpr.2009.24.2.14 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 10 StartPage: 14 Subjects: – SubjectFull: Internet in medicine Type: general – SubjectFull: Patients Type: general – SubjectFull: Email systems Type: general – SubjectFull: Email Type: general – SubjectFull: Clients Type: general – SubjectFull: Cost effectiveness Type: general – SubjectFull: Professional-client communication Type: general – SubjectFull: Client relations Type: general – SubjectFull: Medical research Type: general Titles: – TitleFull: Client contact styles in online therapeutic work via e-mail. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Stummer, Gudrun IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 06 Text: 2009 Type: published Y: 2009 Identifiers: – Type: issn-print Value: 17572142 Numbering: – Type: volume Value: 24 – Type: issue Value: 2 Titles: – TitleFull: Counselling Psychology Review Type: main |
| ResultId | 1 |
