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|a Senlle, Andrés
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|a ISO 9000 en empresas de servicios /
|c Andrés Senlle, Joan Vilar.
|
| 260 |
|
|
|a Barcelona :
|b Ediciones Gestión 2000,
|c c1996.
|
| 300 |
|
|
|a 194 páginas :
|b ilustraciones ;
|c 26 cm.
|
| 504 |
|
|
|a Incluye referncias bibliográficas e índice
|
| 505 |
2 |
|
|a Calidad en los servicios -- Recursos humanos y calidad -- El sistema de calidad -- La Normativa de Calidad ISO 9000 -- Calidad frente a no-calidad -- Pautas para realizar el manual de calidad -- Relación y conversión de la Norma ISO 9001 e ISO 9004/2 -- Full Marketing -- Casos y ejemplos
|
| 650 |
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|a Control de calidad
|x Normas técnicas
|2 Armarc
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| 650 |
1 |
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|a Calidad total
|x Normas técnicas
|2 Armarc
|
| 700 |
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|a Vilar, Joan
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