Como medir la satisfacción del cliente /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: |
Spanish English |
| Published: |
México D.F. :
Grupo Editorial Iberoamérica,
1994.
|
| Subjects: | |
| Notas Contenido: |
|
MARC
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| 100 | 1 | |a Gerson, Richard F. | |
| 245 | 1 | 0 | |a Como medir la satisfacción del cliente / |c Richard F. Gerson; tr. Jaime Schlittler. |
| 260 | |a México D.F. : |b Grupo Editorial Iberoamérica, |c 1994. | ||
| 300 | |a 112 páginas : |b ilustraciones ; |c 25 cm. | ||
| 505 | 0 | |a Satisfacción del cliente --Para medir la calidad y la satisfacción del cliente -- Para investigar el grado de satisfacción de los clientes -- Para manejar la satisfacción del cliente -- Encuestas de servicios/satisfacción de los clientes | |
| 534 | |t Mesuring customer satisfaction | ||
| 650 | 1 | 7 | |a Servicio al cliente |2 LEMB |
| 650 | 1 | 7 | |a Consumidores |2 LEMB |
| 650 | 1 | 7 | |a Ventas |2 LEMB |
| 650 | 1 | 7 | |a Relaciones públicas |2 LEMB |
| 700 | 1 | |a Jaime Schlittler, |e traductor | |
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