rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: La
    title: vanguardia del servicio al cliente
    sub title: 15 claves para satisfacer al cliente
  name:
    name part: Carr, Clay
    role:
      role term: creator
  name:
    name part: Asel, S. A.SEL
    role:
      role term: traductor
  type of resource: text
  origin info:
    place:
      place term: sp^
    place:
      place term: Madrid
    publisher: Ediciones Díaz de Santos
    date issued: 1992
    issuance: monographic
  language:
    language term: spa
  language:
    language term: eng
  physical description:
    extent: xxxi, 274 páginas ; 21 cm.
  table of contents: Comprenda la psicología del cliente -- Venda un valor -- Vea lo que su personal de vanguardia tiene que hacer -- Obtenga (y utilice) retroinformación del cliente -- Solucione el problema del cliente -- Recuperar al cliente.--
  target audience: specialized
  note: Clay Carr ; traducción Asel S. A.
  note: Título original: Front-line customer service. 15 keys to customer satisfaction
  note: Incluye bibliografía e índice
  subject:
    topic: Servicio al cliente
  subject:
    topic: Personal de ventas
  subject:
    topic: Relaciones con los clientes
  related item:
    title info:
      title: Front-line customer service. 15 keys to customer satisfaction
  identifier: 8479780150
  record info:
    record content source: CO-BoSNA
    record creation date: 990129
    record change date: 20260706115910.0
    record identifier: 000018675
    language of cataloging:
      language term: spa