rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: La
    title: satisfacción total del cliente
    sub title: los 50 mejores ejemplos de empresas que alcanzaron la satisfacción total de los clientes
  name:
    name part: Horovitz, Jacques
    role:
      role term: creator
  name:
    name part: Jurgens Panak, Michele
  type of resource: text
  origin info:
    place:
      place term: sp^
    place:
      place term: Barcelona
    publisher: Folio
    date issued: 1995
    issuance: monographic
  language:
    language term: spa
  language:
    language term: eng
  physical description:
    extent: 2 volúmenes : gráficos ; 24 cm.
  target audience: general
  note: Jacques Horovitz, Michele Jurgens Panak.
  note: incluye índice
  note: Título original: Total customer satisfaction
  subject:
    topic: Calidad total
  subject:
    topic: Servicio al cliente
  subject:
    topic: Administración de mercadeo
  classification: 658.812 H816s
  related item:
    title info:
      title: Biblioteca de empresa 22
  related item:
    title info:
      title: Total customer satisfaction
  identifier: 8475837220
  record info:
    record content source: CO-BoSNA
    record creation date: 060419
    record change date: 20260706124045.0
    record identifier: 000037721
    language of cataloging:
      language term: spa