rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: La
    title: gestión en las empresas de servicios
    sub title: Estrategia y liderazgo
  name:
    name part: NORMANN, Richard
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: sp^
    place:
      place term: Bilbao
    publisher: Deusto
    date issued: [1990]
    date issued: 1990
    issuance: monographic
  language:
    language term: spa
  language:
    language term: eng
  physical description:
    extent: 203 páginas : diagramas ; 23 cm.
  table of contents: Los servicios en la sociedad y en el mundo de la gestión. -- Los sistemas de gestión de servicios. -- El concepto de servicio. -- La idea del personal. -- Cómo conseguir el progreso del personal. -- El cliente como mercado y coproductor, etc.
  target audience: specialized
  note: Richard Normann.
  note: Incluye índice
  note: Service management: strategy and leadership in service businesses
  subject:
    geographic code: e-sp---
  subject:
    topic: RELACIONES CON LOS CLIENTES
  subject:
    topic: RELACIONES PUBLICAS
  subject:
    topic: SERVICIO AL CLIENTE
  subject:
    topic: ADMINISTRACION DE EMPRESAS
  related item:
    title info:
      title: Service management: strategy and leadership in service businesses
  identifier: 8423408027
  record info:
    record content source: CO-BoSNA
    record creation date: 060919
    record change date: 20260706124225.0
    record identifier: 000039322
    language of cataloging:
      language term: spa