rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Cómo brindar un servicio integral al cliente
    sub title: creación de un poderoso y funcional programa de servicio al cliente
  name:
    name part: Wellington, Patricia
    role:
      role term: creator
  name:
    name part: García Rocha, Angela
    role:
      role term: traductor
  name:
    name part: Rosero Hinestroza, Roberto
    role:
      role term: rev.
  type of resource: text
  origin info:
    place:
      place term: ck^
    place:
      place term: Bogotá
    publisher: McGraw-Hill Interamericana
    date issued: c1997
    date issued: 1997
    copyright date: ^^^^
    issuance: monographic
  language:
    language term: spa
  language:
    language term: eng
  physical description:
    extent: 233 páginas: ; 24 cm.
  table of contents: Las preguntas fundamentales -- Aspectos del enfoque kaizen hacia el servicio al cliente -- Como combinar servicio al cliente y Kaizen
  target audience: specialized
  note: Patricia Wellington ; traducción Angela García Rocha ; revisión técnica Roberto Rosero Hinestroza.
  note: Incluye índice alfabético
  note: Kaizen strategies for customer care 027361472X
  subject:
    topic: Servicio al cliente
  subject:
    topic: Mercadeo
  subject:
    topic: Planificación empresarial
  classification: 658.812 W452c
  related item:
    title info:
      title: Estrategias kaizen
  related item:
    title info:
      title: Kaizen strategies for customer care
    identifier: 027361472X
  identifier: 958600693X
  record info:
    record content source: CO-BoSNA
    record creation date: 980429
    record change date: 20260706111131.0
    record identifier: 000002376
    language of cataloging:
      language term: spa