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|a Pardo Álvarez, José Manuel
|
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0 |
|a Configuración y usos de un mapa de procesos /
|c José Manuel Pardo Álvarez.
|
| 260 |
|
|
|a Bogotá :
|b Alfaomega Colombiana,
|c 2019.
|
| 300 |
|
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|a 152 páginas :
|b ilustraciones ;
|c 24 cm.
|
| 504 |
|
|
|a Incluye referencias bibliográficas e índice
|
| 505 |
2 |
|
|a El proceso y los factores que lo determinan -- El proceso como unidad de gestión -- Representación gráfica de un proceso -- Tipos de procesos -- Cadenas de valor -- Construcción de un mapa de procesos -- Priorización de procesos para la mejora -- Integración de sistemas de gestión -- Gestión del riesgo operacional -- Autoevaluación EFQM de la gestión -- Innovación y desarrollo de experiencias -- Otras utilidades del mapa de procesos.
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