View in EDS

Rethinking customer relationships.

Saved in:
Bibliographic Details
Title: Rethinking customer relationships.
Authors: Bettencourt, Lance A.1, lance@service360partners.com, Blocker, Christopher P.2, chris.blocker@business.colostate.edu, Houston, Mark B.3, mhouston@mays.tamu.edu, Flint, Daniel J.4, dflint@utk.edu
Source: Business Horizons; Jan2015, Vol. 58 Issue 1, p99-108, 10p
Database: Applied Science & Technology Source
FullText Text:
  Availability: 0
Header DbId: aci
DbLabel: Applied Science & Technology Source
An: 100235916
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
IllustrationInfo
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Rethinking customer relationships.
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AU" term="%22Bettencourt%2C+Lance+A%2E%22">Bettencourt, Lance A.</searchLink><relatesTo>1</relatesTo>, <i>lance@service360partners.com</i><br /><searchLink fieldCode="AU" term="%22Blocker%2C+Christopher+P%2E%22">Blocker, Christopher P.</searchLink><relatesTo>2</relatesTo>, <i>chris.blocker@business.colostate.edu</i><br /><searchLink fieldCode="AU" term="%22Houston%2C+Mark+B%2E%22">Houston, Mark B.</searchLink><relatesTo>3</relatesTo>, <i>mhouston@mays.tamu.edu</i><br /><searchLink fieldCode="AU" term="%22Flint%2C+Daniel+J%2E%22">Flint, Daniel J.</searchLink><relatesTo>4</relatesTo>, <i>dflint@utk.edu</i>
– Name: TitleSource
  Label: Source
  Group: Src
  Data: <searchLink fieldCode="JN" term="%22Business+Horizons%22">Business Horizons</searchLink>; Jan2015, Vol. 58 Issue 1, p99-108, 10p
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=aci&AN=100235916
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1016/j.bushor.2014.09.003
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 10
        StartPage: 99
    Titles:
      – TitleFull: Rethinking customer relationships.
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Bettencourt, Lance A.
      – PersonEntity:
          Name:
            NameFull: Blocker, Christopher P.
      – PersonEntity:
          Name:
            NameFull: Houston, Mark B.
      – PersonEntity:
          Name:
            NameFull: Flint, Daniel J.
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 01
              Text: Jan2015
              Type: published
              Y: 2015
          Identifiers:
            – Type: issn-print
              Value: 00076813
          Numbering:
            – Type: volume
              Value: 58
            – Type: issue
              Value: 1
          Titles:
            – TitleFull: Business Horizons
              Type: main
ResultId 1