A cognitive model for adopting ITIL framework to improve IT services in Indian IT industries.
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| Title: | A cognitive model for adopting ITIL framework to improve IT services in Indian IT industries. |
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| Authors: | Dayal, Rasbihari1, Vijayakumar, V.2, Kushwaha, Rahul Chandra3, Kumar, Abhishek4, abhishek.maacindia@gmail.com, Ambeth Kumar, V. D.5, Kumar, Ankit6, Varadarajan, Vijayakumar, Kommers, Piet, Piuri, Vincenzo, Subramaniyaswamy, V. |
| Source: | Journal of Intelligent & Fuzzy Systems; 2020, Vol. 39 Issue 6, p8091-8102, 12p |
| Database: | Applied Science & Technology Source |
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| ISSN: | 10641246 |
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| DOI: | 10.3233/JIFS-189131 |
