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Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry.

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Bibliographic Details
Title: Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry.
Authors: Kumar, Pushpender1, pkumar@kmc.du.ac.in, Mokha, Anupreet Kaur2, anupreetmokha.6@gmail.com, Pattnaik, Subash Chandra3, pattnaik.subash0106@gmail.com
Source: Benchmarking: An International Journal; 2022, Vol. 29 Issue 2, p551-572, 22p
Database: Applied Science & Technology Source
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