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The impact of AI-based conversational agent on the firms' operational performance: Empirical evidence from a call center.

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Bibliographic Details
Title: The impact of AI-based conversational agent on the firms' operational performance: Empirical evidence from a call center.
Authors: Zhang, Zhenyuan1, Li, Bin1, Liu, Luning1, liuluning@hit.edu.cn
Source: Applied Artificial Intelligence; 2023, Vol. 37 Issue 1, p1-17, 17p
Database: Applied Science & Technology Source
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Description
ISSN:08839514
DOI:10.1080/08839514.2022.2157592