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The impact of AI-based conversational agent on the firms' operational performance: Empirical evidence from a call center.

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Title: The impact of AI-based conversational agent on the firms' operational performance: Empirical evidence from a call center.
Authors: Zhang, Zhenyuan1, Li, Bin1, Liu, Luning1, liuluning@hit.edu.cn
Source: Applied Artificial Intelligence; 2023, Vol. 37 Issue 1, p1-17, 17p
Database: Applied Science & Technology Source
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DbLabel: Applied Science & Technology Source
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PubType: Academic Journal
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  Data: The impact of AI-based conversational agent on the firms' operational performance: Empirical evidence from a call center.
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  Data: <searchLink fieldCode="AU" term="%22Zhang%2C+Zhenyuan%22">Zhang, Zhenyuan</searchLink><relatesTo>1</relatesTo><br /><searchLink fieldCode="AU" term="%22Li%2C+Bin%22">Li, Bin</searchLink><relatesTo>1</relatesTo><br /><searchLink fieldCode="AU" term="%22Liu%2C+Luning%22">Liu, Luning</searchLink><relatesTo>1</relatesTo>, <i>liuluning@hit.edu.cn</i>
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  Data: <searchLink fieldCode="JN" term="%22Applied+Artificial+Intelligence%22">Applied Artificial Intelligence</searchLink>; 2023, Vol. 37 Issue 1, p1-17, 17p
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    Identifiers:
      – Type: doi
        Value: 10.1080/08839514.2022.2157592
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      – Code: eng
        Text: English
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        PageCount: 17
        StartPage: 1
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      – TitleFull: The impact of AI-based conversational agent on the firms' operational performance: Empirical evidence from a call center.
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            NameFull: Zhang, Zhenyuan
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            NameFull: Li, Bin
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            NameFull: Liu, Luning
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            – D: 01
              M: 12
              Text: 2023
              Type: published
              Y: 2023
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            – TitleFull: Applied Artificial Intelligence
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