Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion.
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| Title: | Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion. |
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| Authors: | Følstad, Asbjørn1, asf@sintef.no, Law, Effie L.-C.2, lai-chong.law@durham.ac.uk, van As, Nena3, nena.van.as@boost.ai |
| Source: | ACM Transactions on Computer-Human Interaction (TOCHI); Oct2024, Vol. 31 Issue 5, p1-52, 52p |
| Database: | Applied Science & Technology Source |
| ISSN: | 10730516 |
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| DOI: | 10.1145/3690383 |
