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Building citizen trust to enhance satisfaction in digital public services: the role of empathetic chatbot communication.

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Bibliographic Details
Title: Building citizen trust to enhance satisfaction in digital public services: the role of empathetic chatbot communication.
Authors: Zhou, Mingxi1, Liu, Luning1, liuluning@hit.edu.cn, Feng, Yuqiang1
Source: Behaviour & Information Technology; Oct2025, Vol. 44 Issue 16, p3859-3878, 20p
Database: Applied Science & Technology Source
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Description
ISSN:0144929X
DOI:10.1080/0144929X.2025.2451763