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Building citizen trust to enhance satisfaction in digital public services: the role of empathetic chatbot communication.

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Title: Building citizen trust to enhance satisfaction in digital public services: the role of empathetic chatbot communication.
Authors: Zhou, Mingxi1, Liu, Luning1, liuluning@hit.edu.cn, Feng, Yuqiang1
Source: Behaviour & Information Technology; Oct2025, Vol. 44 Issue 16, p3859-3878, 20p
Database: Applied Science & Technology Source
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        Value: 10.1080/0144929X.2025.2451763
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      – Code: eng
        Text: English
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      – TitleFull: Building citizen trust to enhance satisfaction in digital public services: the role of empathetic chatbot communication.
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              Text: Oct2025
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