The implementation of SERVQUAL in measuring user satisfaction and its impact on the intent to continue using VOD applications in the future.
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| Title: | The implementation of SERVQUAL in measuring user satisfaction and its impact on the intent to continue using VOD applications in the future. |
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| Authors: | Susilo, Daniel1, dsusilo@bundamulia.ac.id, Sam, Toong Hai2,3, Hidayat, Endik3, Thanos, Guellica Agnesia Claudia2, Winarko, Hilarius Bambang1, Tong, Pang Kit2 |
| Source: | International Journal of Innovative Research & Scientific Studies; 2025, Vol. 8 Issue 6, p860-869, 10p |
| Database: | Applied Science & Technology Source |
| ISSN: | 26176548 |
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| DOI: | 10.53894/ijirss.v8i6.9760 |
