APA (7th ed.) Citation

Susilo, D., Sam, T. H., Hidayat, E., Thanos, G. A. C., Winarko, H. B., & Tong, P. K. (2025). The implementation of SERVQUAL in measuring user satisfaction and its impact on the intent to continue using VOD applications in the future. International Journal of Innovative Research & Scientific Studies, 8(6), 860. https://doi.org/10.53894/ijirss.v8i6.9760

Chicago Style (17th ed.) Citation

Susilo, Daniel, Toong Hai Sam, Endik Hidayat, Guellica Agnesia Claudia Thanos, Hilarius Bambang Winarko, and Pang Kit Tong. "The Implementation of SERVQUAL in Measuring User Satisfaction and Its Impact on the Intent to Continue Using VOD Applications in the Future." International Journal of Innovative Research & Scientific Studies 8, no. 6 (2025): 860. https://doi.org/10.53894/ijirss.v8i6.9760.

MLA (9th ed.) Citation

Susilo, Daniel, et al. "The Implementation of SERVQUAL in Measuring User Satisfaction and Its Impact on the Intent to Continue Using VOD Applications in the Future." International Journal of Innovative Research & Scientific Studies, vol. 8, no. 6, 2025, p. 860, https://doi.org/10.53894/ijirss.v8i6.9760.