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The implementation of SERVQUAL in measuring user satisfaction and its impact on the intent to continue using VOD applications in the future.

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Title: The implementation of SERVQUAL in measuring user satisfaction and its impact on the intent to continue using VOD applications in the future.
Authors: Susilo, Daniel1, dsusilo@bundamulia.ac.id, Sam, Toong Hai2,3, Hidayat, Endik3, Thanos, Guellica Agnesia Claudia2, Winarko, Hilarius Bambang1, Tong, Pang Kit2
Source: International Journal of Innovative Research & Scientific Studies; 2025, Vol. 8 Issue 6, p860-869, 10p
Database: Applied Science & Technology Source
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  Availability: 0
Header DbId: aci
DbLabel: Applied Science & Technology Source
An: 188706665
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
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  Data: The implementation of SERVQUAL in measuring user satisfaction and its impact on the intent to continue using VOD applications in the future.
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  Data: <searchLink fieldCode="AU" term="%22Susilo%2C+Daniel%22">Susilo, Daniel</searchLink><relatesTo>1</relatesTo>, <i>dsusilo@bundamulia.ac.id</i><br /><searchLink fieldCode="AU" term="%22Sam%2C+Toong+Hai%22">Sam, Toong Hai</searchLink><relatesTo>2,3</relatesTo><br /><searchLink fieldCode="AU" term="%22Hidayat%2C+Endik%22">Hidayat, Endik</searchLink><relatesTo>3</relatesTo><br /><searchLink fieldCode="AU" term="%22Thanos%2C+Guellica+Agnesia+Claudia%22">Thanos, Guellica Agnesia Claudia</searchLink><relatesTo>2</relatesTo><br /><searchLink fieldCode="AU" term="%22Winarko%2C+Hilarius+Bambang%22">Winarko, Hilarius Bambang</searchLink><relatesTo>1</relatesTo><br /><searchLink fieldCode="AU" term="%22Tong%2C+Pang+Kit%22">Tong, Pang Kit</searchLink><relatesTo>2</relatesTo>
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  Data: <searchLink fieldCode="JN" term="%22International+Journal+of+Innovative+Research+%26+Scientific+Studies%22">International Journal of Innovative Research & Scientific Studies</searchLink>; 2025, Vol. 8 Issue 6, p860-869, 10p
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=aci&AN=188706665
RecordInfo BibRecord:
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    Identifiers:
      – Type: doi
        Value: 10.53894/ijirss.v8i6.9760
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      – Code: eng
        Text: English
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        PageCount: 10
        StartPage: 860
    Titles:
      – TitleFull: The implementation of SERVQUAL in measuring user satisfaction and its impact on the intent to continue using VOD applications in the future.
        Type: main
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          Name:
            NameFull: Susilo, Daniel
      – PersonEntity:
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            NameFull: Sam, Toong Hai
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            NameFull: Hidayat, Endik
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            NameFull: Thanos, Guellica Agnesia Claudia
      – PersonEntity:
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            NameFull: Winarko, Hilarius Bambang
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            NameFull: Tong, Pang Kit
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          Dates:
            – D: 01
              M: 11
              Text: 2025
              Type: published
              Y: 2025
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              Value: 26176548
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              Value: 8
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              Value: 6
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            – TitleFull: International Journal of Innovative Research & Scientific Studies
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