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The implementation of SERVQUAL in measuring user satisfaction and its impact on the intent to continue using VOD applications in the future.

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Bibliographic Details
Title: The implementation of SERVQUAL in measuring user satisfaction and its impact on the intent to continue using VOD applications in the future.
Authors: Susilo, Daniel1, dsusilo@bundamulia.ac.id, Sam, Toong Hai2,3, Hidayat, Endik3, Thanos, Guellica Agnesia Claudia2, Winarko, Hilarius Bambang1, Tong, Pang Kit2
Source: International Journal of Innovative Research & Scientific Studies; 2025, Vol. 8 Issue 6, p860-869, 10p
Database: Applied Science & Technology Source
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