View in EDS HTML Full Text PDF Full Text

The Power of Fit in E-Commerce Platforms: Aligning Customer Service Orientation and Internal Service Quality.

Saved in:
Bibliographic Details
Title: The Power of Fit in E-Commerce Platforms: Aligning Customer Service Orientation and Internal Service Quality.
Authors: Shao, Shu Pei1, Marjerison, Rob Kim2, Kim, Jong Min1, jxk101020@konkuk.ac.kr
Source: Journal of Theoretical & Applied Electronic Commerce Research; Jan2026, Vol. 21 Issue 1, p8, 28p
Database: Applied Science & Technology Source
Full text is not displayed to guests.
FullText Links:
  – Type: pdflink
Text:
  Availability: 1
Header DbId: aci
DbLabel: Applied Science & Technology Source
An: 191171101
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
IllustrationInfo
Items – Name: Title
  Label: Title
  Group: Ti
  Data: The Power of Fit in E-Commerce Platforms: Aligning Customer Service Orientation and Internal Service Quality.
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AU" term="%22Shao%2C+Shu+Pei%22">Shao, Shu Pei</searchLink><relatesTo>1</relatesTo><br /><searchLink fieldCode="AU" term="%22Marjerison%2C+Rob+Kim%22">Marjerison, Rob Kim</searchLink><relatesTo>2</relatesTo><br /><searchLink fieldCode="AU" term="%22Kim%2C+Jong+Min%22">Kim, Jong Min</searchLink><relatesTo>1</relatesTo>, <i>jxk101020@konkuk.ac.kr</i>
– Name: TitleSource
  Label: Source
  Group: Src
  Data: <searchLink fieldCode="JN" term="%22Journal+of+Theoretical+%26+Applied+Electronic+Commerce+Research%22">Journal of Theoretical & Applied Electronic Commerce Research</searchLink>; Jan2026, Vol. 21 Issue 1, p8, 28p
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=aci&AN=191171101
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.3390/jtaer21010008
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 28
        StartPage: 8
    Titles:
      – TitleFull: The Power of Fit in E-Commerce Platforms: Aligning Customer Service Orientation and Internal Service Quality.
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Shao, Shu Pei
      – PersonEntity:
          Name:
            NameFull: Marjerison, Rob Kim
      – PersonEntity:
          Name:
            NameFull: Kim, Jong Min
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 01
              Text: Jan2026
              Type: published
              Y: 2026
          Identifiers:
            – Type: issn-print
              Value: 07181876
          Numbering:
            – Type: volume
              Value: 21
            – Type: issue
              Value: 1
          Titles:
            – TitleFull: Journal of Theoretical & Applied Electronic Commerce Research
              Type: main
ResultId 1