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Don't Just Say Sorry—Say It Right: How Semantic Congruence and Credibility Cues Turn Negative Reviews into Potential Guests' Booking Intentions.

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Bibliographic Details
Title: Don't Just Say Sorry—Say It Right: How Semantic Congruence and Credibility Cues Turn Negative Reviews into Potential Guests' Booking Intentions.
Authors: Wang, Wenna1, Ren, Jifan1,2, renjifan@hit.edu.cn, Nawaz, Muhammad Zahid1,2, Maaouia, Maroua Ben2
Source: Journal of Theoretical & Applied Electronic Commerce Research; Jun2026, Vol. 21 Issue 6, p170, 29p
Database: Applied Science & Technology Source
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ISSN:07181876
DOI:10.3390/jtaer21060170