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When Algorithms Speak Louder than Empathy: Mechanistic Interpretability as a Costly Authenticity Signal in AI-Mediated E-Commerce Customer Relationships.

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Title: When Algorithms Speak Louder than Empathy: Mechanistic Interpretability as a Costly Authenticity Signal in AI-Mediated E-Commerce Customer Relationships.
Authors: Mi, Yu1, Wu, Banggang1,2, Wang, Yong2,3, Du, Yuqi1,3, dyq@mail.gufe.edu.cn
Source: Journal of Theoretical & Applied Electronic Commerce Research; Jun2026, Vol. 21 Issue 6, p172, 28p
Database: Applied Science & Technology Source
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      – Type: doi
        Value: 10.3390/jtaer21060172
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      – Code: eng
        Text: English
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        PageCount: 28
        StartPage: 172
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      – TitleFull: When Algorithms Speak Louder than Empathy: Mechanistic Interpretability as a Costly Authenticity Signal in AI-Mediated E-Commerce Customer Relationships.
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              Text: Jun2026
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              Y: 2026
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              Value: 21
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