An integration model for organizing IT service management.
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| Title: | An integration model for organizing IT service management. |
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| Authors: | Black, J., Draper, C., Lococo, T. |
| Source: | IBM Systems Journal; July/September 2007, Vol. 46 Issue 3, p405-422, 18p |
| Database: | Applied Science & Technology Source |
| ISSN: | 00188670 |
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| DOI: | 10.1147/sj.463.0405 |
