APA (7th ed.) Citation

Black, J., Draper, C., & Lococo, T. (2007). An integration model for organizing IT service management. IBM Systems Journal, 46(3), 405. https://doi.org/10.1147/sj.463.0405

Chicago Style (17th ed.) Citation

Black, J., C. Draper, and T. Lococo. "An Integration Model for Organizing IT Service Management." IBM Systems Journal 46, no. 3 (2007): 405. https://doi.org/10.1147/sj.463.0405.

MLA (9th ed.) Citation

Black, J., et al. "An Integration Model for Organizing IT Service Management." IBM Systems Journal, vol. 46, no. 3, 2007, p. 405, https://doi.org/10.1147/sj.463.0405.