A Gray Area: Today's seniors can't be left out of IVR design decisions.
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| Title: | A Gray Area: Today's seniors can't be left out of IVR design decisions. |
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| Authors: | Klie, Leonard |
| Source: | CRM Magazine; Feb2011, Vol. 15 Issue 2, p28-33, 6p, 2 Black and White Photographs, 1 Illustration |
| Database: | Applied Science & Technology Source |
| ISSN: | 15298728 |
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