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A Gray Area: Today's seniors can't be left out of IVR design decisions.

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Bibliographic Details
Title: A Gray Area: Today's seniors can't be left out of IVR design decisions.
Authors: Klie, Leonard
Source: CRM Magazine; Feb2011, Vol. 15 Issue 2, p28-33, 6p, 2 Black and White Photographs, 1 Illustration
Database: Applied Science & Technology Source
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DbLabel: Applied Science & Technology Source
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PubType: Periodical
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      – Code: eng
        Text: English
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        StartPage: 28
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      – TitleFull: A Gray Area: Today's seniors can't be left out of IVR design decisions.
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              Text: Feb2011
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