Bibliographic Details
| Title: |
Mejora Continua del Servicio al Cliente Mediante ServQual y Red de Petri en un Restaurante de Santa Marta, Colombia. |
| Alternate Title: |
Continuous Improvement of Customer Service Through ServQual and Petri Network in Santa Marta Restaurant - Colombia. |
| Authors: |
Causado-Rodriguez, Edwin1 ecausado@unimagdalena.edu.co, Charris, Arturo N.2 acharris@unimagdalena.edu.co, Guerrero, Edwin A.2 guerrero@unimagdalena.edu.co |
| Source: |
Información Tecnológica. 2019, Vol. 30 Issue 2, p73-84. 12p. |
| Database: |
Academic Search Ultimate |
