A comparative study of positive and negative electronic word-of-mouth on the SERVQUAL scale during the COVID-19 epidemic - taking a regional teaching hospital in Taiwan as an example.
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| Title: | A comparative study of positive and negative electronic word-of-mouth on the SERVQUAL scale during the COVID-19 epidemic - taking a regional teaching hospital in Taiwan as an example. |
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| Authors: | Lee, Po-Chun1,2 (AUTHOR) chyun0124@gmail.com, Liang, Li-Lin2,3 (AUTHOR), Huang, Min-Hsin2 (AUTHOR), Huang, Ching-Yuan4 (AUTHOR) |
| Source: | BMC Health Services Research. 12/22/2022, Vol. 22 Issue 1, p1-10. 10p. 6 Charts, 1 Graph. |
| Database: | Academic Search Ultimate |
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