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Positive Deviance Theory: Leveraging Compliments Data to Guide Strategic Planning for Patient Experience Improvement in a Large Rural Health Care System.

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Title: Positive Deviance Theory: Leveraging Compliments Data to Guide Strategic Planning for Patient Experience Improvement in a Large Rural Health Care System.
Authors: Clark, Kolu S. Baysah1 Kolu.S.Baysah.Clark.GR@Dartmouth.edu, Manohar, Nivethitha2, Ahmad, Jabeen3, Oliver, Brant J.3,4,5
Source: Permanente Journal. Sep2024, Vol. 28 Issue 3, p223-233. 11p.
Database: Academic Search Ultimate
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        Value: 10.7812/TPP/24.008
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